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Pro Shop Manager- WeStreet Ice Center
4 weeks ago
- Pay Range: TBD
- Benefits – Healthcare
Essential Duties:
- Lead the team servicing customers in the pro shop
- Scheduling staff to ensure coverage
- Assist customers in quality customer service
- Operation and management of point-of-sale systems
- Merchandise replenishment, restock and reorder as needed
- Willingness to work weekends and other events in the arena
- Clean and organize daily as needed
- Open to learn about ice hockey, figure skating and other ice equipment as needed
- Attend work on a regular, reliable and punctual basis
- Consistently demonstrate high ethical standards, good communication, and a professional appearance
- Show quality written/oral communication – ability to speak and write clearly and concisely and be able to verbally or handwrite messages as needed
- Proven self-motivation, job reliability, diligence and attention to detail
- Provide outstanding customer service, work with team members, speak with vendors as they visit and follow MSRP/pricing guidelines
- Clearly, effectively and timely communicate work issues with management
- Create a fun, energetic environment for our customers and fans
- Continue to gain knowledge of equipment and merchandise as needed
- Strong visual merchandising skills and able to create presentations that draw attention from the customers
- Communicate clear selling expectations while holding the team accountable for service, selling and excellent customer service
- Responsible for recruiting, training and assisting in hiring to maintain staffing levels that support operational hours
- Weekly scheduling and payroll management
- Ensure inventory is properly accounted for and maintained
- Must be a minimum of 18 years old
- High school diploma or equivalent
- Retail experience is required
- Previous experience in leadership
- Strong attention to detail
- Proficient in Microsoft Office and Excel
- Ability to work flexible hours, including nights, weekends and holidays
- Stand, walk and bend for an 8-hour shift
- Ability to lift up to 50 lbs, climb, crawl, kneel, squat, and team lift more if needed
- Must be able to work in a fast-paced environment
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