Supervisor - Slots
1 month ago
Provide operational support to the Slot Manager as necessary.
Train Slot Attendants, providing each with the knowledge and appropriate direction to perform his/her duties, to include technical and leadership modeling for Slot Attendants on and off the casino floor.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
Complete all required daily financial tools and reports.
Lead by positive example, demonstrating consistent and ethical decision making.
Manage breaks and ensure that Slot team members receive timely breaks in accordance with business needs.
Oversee the daily operations of the Slots department.
Delegate authority and assign responsibilities and work schedules to Slots department staff and monitor for timely and proper completion.
Assist with interviewing, hiring, developing, and evaluating team members.
Administer disciplinary action as necessary.
Assist with monitoring Slots department staffing levels to ensure superior guest service and budgetary compliance.
Mediate and solve problems for team members and guests, and establish and maintain effective lines of communication throughout the department and on all shifts.
Ensure technical proficiency of all Slots department team members through guidance and effective training programs.
Assist the Slot Manager with the development of work schedules and assignments for Slots department staff.
Ensure all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department.
Maintain safety policies and procedures, instruct team members, and follow up to ensure hazards are eliminated.
Enforce all Company and department policies and procedures, including appearance and uniform guidelines, and all regulations and internal controls.
Utilize training and existing policies and procedures to make sound business decisions.
Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction.
Stimulate business and develop quality players through personal interaction.
Ensure all Slots department team members are providing optimum service to all guests.
Observe and analyze the integrity of play and activity of guests and team members.
Build rapport and coordinate daily activities with support departments.
Coordinate with Security and Surveillance to detect and prevent attempts to cheat or damage gaming equipment.
Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests.
Improve productivity by recommending improvements, processes, equipment, and systems.
Possess a thorough working knowledge of all Slots department games and equipment.
Implement changes related to Title 31 guidelines as necessary.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Produce and deliver reports as needed or required.
Have complete knowledge of all casino events and promotional activities.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all guests and team members.
Comply with all policies and procedures established by Bally's Kansas City and department management.
Supervisors should maintain a professional relationship with Team Members under their supervision on and off duty.
Other duties as assigned or any reasonable request from any member of management.
Source: Hospitality Online
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