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Senior Specialist

4 months ago

Chicago, Illinois, United States United Airlines Full time
This Chicago-based position will require, on average, three days per week in our downtown office.
There's never been a more exciting time to join United Airlines. We're on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training, and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Senior Specialist Safety Programs role will primarily be responsible for Inflight Safety's Quality Control manual, its maintenance, and execution of all appropriate processes, procedures, and audits. The role leads and maintains Inflight's Quality Control program through upkeep of manuals, processes and procedures, regular contact with partners, and analysis of data. Additionally, the position prepares stakeholders within Inflight for all scheduled audit and participates in corporate audit preparation.

The position coordinates cross-divisional safety projects as warranted, as well as proactively managing Inflight's relationship with Association of Flight Attendants (AFA) representatives and other appropriate stakeholders. This position uses available safety data to analyze and trigger proactive risk mitigation and verify continued efficacy of established safety-driven resolutions.

Additionally, this role will be responsible for the administration of the Flight Attendant Fatigue Program.

  • Drives visibility through data tracking, trending, and analysis of all available data streams (Inflight Quality Control / Quality Assurance, Fatigue Risk Management Program, Safety Management System) to ensure compliance with regulatory entities
  • Tracks and trends all data collected in the Inflight Fatigue Risk Management Program
  • Prepares and delivers presentations for fatigue related data analysis
  • Prepares agenda and schedules meetings pertaining to the Fatigue Risk Management Program
  • Responsible for strategy and preparation of Quarterly Fatigue Review with senior leaders

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table



QualificationsWhat's needed to succeed (Minimum Qualifications):
  • Bachelor's degree or 4 years of equivalent work experience
  • Aviation, Operations or Legal-related field, or Regulatory experience working with Compliance to the US Code of Federal Regulations
  • 3+ years or experience working with safety / regulatory compliance
  • Knowledge of Auditing / Quality Assurance programs and techniques
  • Knowledge of Aviation Safety Management Systems
  • Ability to clearly communicate to stakeholders of all experience and influence levels
  • Strong project management skills including strict timeline management
  • Strong analytical skills
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualifications
  • Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

  • Master's Degree
  • Flight Attendant experience
  • Technical writing experience
  • Knowledge of Aviation Fatigue Programs
  • Proven ability to hold others accountable to safety commitments
  • Ability to travel, as deemed necessary

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT