Assistant General Manager

2 weeks ago

Washington, Washington, D.C., United States United Airlines Full time

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:
  • Day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement
  • Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement
  • Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics
  • May be assigned budget responsibility
  • Partners with and drives supervisor and frontline team to assess needs, recommend, implement, coordinate, and evaluate sound operational and business processes
  • Serves as station service champion. Leads the customer handling activities and all aspects of the planeside ramp service operation
  • Station Operational Performance - support the achievement of station operational objectives, goals and metrics
  • Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications
  • Station Financial Performance - support the achievement of cost and revenue goals through staff management, baggage fee enforcement and ground aircraft fuel burn reduction
  • Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goals

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table.

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Associates Degree or equivalent work experience
  • Solid understanding of station operations and proven operational leadership skills including customer service, ramp operations, safety and business acumen
  • Excellent interpersonal skills; including written and verbal; drives performance; team leadership; coaches/develops employees
  • Minimum 2-4 years leadership experience in an airport operations environment
  • 1-2 years Line Station or Hub operational experience (above and below the wing)
  • Previous experience leading in a union environment
  • Responsible for a 24 hour, 7 day a week operation
  • Must have ability to work weekends and shift work
  • Travel is required
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Must Live or be willing to relocate to the DCA Area
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • College Degree or related field experience in an airline operational environment
  • Project Management Experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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