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Associate Application Engineer

4 months ago

Aurora, Colorado, United States Grundfos Full time

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with customers? Then we have an interesting position in Grundfos for you.

What is the job about?

Grundfos Pumps Corporation is seeking an Associate Application Engineer (Associate Front Line Engineer) to join its Industry (IND) Customer Sales Support Center (CSSC) team.

The CSSC Associate Front Line Engineer will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Provide first Customer contact resolution on inquiries which can be resolved quickly (as predefined by company guidelines) and decide on the further processing of business transactions based on defined processes. Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.

This position reports directly to the CSSC Supervisor and will operate on a hybrid schedule out of any Grundfos location in the US, preferably in Lenexa, KS office.

Your main responsibilities

The CSSC Associate Front Line Engineer will:

  • Provide technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
  • Provide standard pricing and delivery information and create processed offers.
  • Size and select pumps, service parts, and accessories for new and existing applications.
  • Provide installation support for purchased pumps.
  • Troubleshoot basic pump problems for installed pumps.
  • Create tickets, e.g. RFI (request for information), RFQ (request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the appropriate groups;
  • Track offers according to specifications (e.g. sales guidelines).
  • Follow up on Customer interactions within set Service Level Agreements (SLA).
  • Identify business opportunities and handover to external sales.
  • Provide order and delivery status to Customers.
  • Assist Customers with order progression and supply chain issues.
  • Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
  • Record Customer complaints.
  • Promote digital tools towards customers using templates (Grundfos Product Center, Grundfos Express Suite, MyGrundfos, Extranet, online return forms).
  • Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.

Your background

We imagine that you have:

Qualified candidates will possess a Bachelor's degree in an Engineering field (Mechanical preferred but not required). Preferably have a minimum of 1-3 years' experience, but fresh graduates are welcome to apply.

Or an Associates degree or equivalent from a two-year college or technical school with 3-5 years of previous technical customer service experience.

  • Experience working in the technical, pump or similar industry is preferred but not essential.
  • Fundamental pump product and application knowledge is an advantage.
  • Relevant customer service and administrative experience, organizational skills & accountability with the Customer.
  • Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
  • In-depth knowledge of customer service software and databases (SAP CRM/SD/MM preferred).
  • Proficiency in MS Office applications.
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
  • Excellent written and spoken English.
  • Must work effectively in a team environment.
  • Can listen carefully to determine customer needs.

Please note that relocation for this position cannot be supported and qualified candidates must have the authorization to work in the USA without support.

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

  • If you'll be working from your home office, we'll make sure you are well equipped with a workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
  • On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
  • Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
  • Annual bonuses, parental support, internal well-being consultants and programs.
  • Access to the modern Grundfos Academy to pursue further both personal and professional development.
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

If this job sounds interesting, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you.