Secretary Area 4
4 weeks ago
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at
Duties
WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education-Field Assistance Area 4
The following are the duties of this position at the full working level.
- Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office.
- Where applicable, provides basic coordination and pertinent information on office functions to
subordinate clerical staff and managers and other organizations. Coordinates with the appropriate higher
level office to ensure clerical staff receive necessary training. - Prepares and types a variety of correspondence, reports, forms, requisitions, requests for personnel actions
and legal documents using an electronic typewriter, word processor, or personal computer. - Receives and controls mail and suspense items, routing them directly to the appropriate person or office for
action, follows up on outstanding controls and assembles background information before routing mail to the
supervisor.
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