Field Service Engineer

4 weeks ago

Champaign, Illinois, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is a remote position.
  • Qualified candidates must currently live in the Champaign / Peoria, IL area.
  • Travel 15%

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

What You'll Work On

  • Represent Abbott Diagnostic Division to its customer:
  • Responsible for providing on-site support to ADD customers
  • Support field personal and District business objective and goals
  • Provide direction and develop mentoring skills to mentor
  • other FSRs
  • Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
  • Understand and follow Quality System by accurate and timely documentation of complaint resolution
  • Understand and practice regulatory and compliance procedures
  • Maintain a safe work environment following laboratory safety guidelines
  • Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

  • Work effectively within a diverse and dynamic team environment
  • Support on call rotation
  • Time, territory, and inventory management
  • Standby and after-hours responsibilities
  • Flexible working hours
  • Unpredictable Travel
  • Travel for support of other territories and training
  • Providing on-site critical account support inside and outside of district boundaries.

Responsible for IRL ownership to achieve organizational goals and customer satisfaction.

Responsible to work cross functionally to achieve customer satisfaction through direct communication

within the local performance partnership teams (P2T).

Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations
  • Delight our customers by providing support including installation; Preventive Maintenance; Technical
  • Service Bulletins and repair by documenting; following-up; and closing calls as per Abbott Diagnostics quality system
  • Partner cross-functionally and internally while maintaining positive relationships and ensure issues are
  • resolved efficiently and satisfactorily while exceeding customer needs
  • Successfully achieve the established business metrics including service sales, cost of service and key
  • performance indicators for assigned customers/accounts
  • Champion utilization of remote support tools to proactively improve instrument up time
  • Proactively improve expertise through continuous learning and certifications
  • Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional
  • forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
  • Must be able to influence other areas to achieve business goals

Required Qualifications:

  • Bachelor's degree or equivalent relevant experience required.
  • Travel 15%.

Preferred Qualifications:

  • Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
  • Practical experience of interfacing with customers.

Additional Skills:

  • Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $26.30 – $52.60 per hour. In specific locations, the pay range may vary from the range posted.

  • MEPS - Field Interviewer

    3 weeks ago

    Champaign, Illinois, United States Westat Full time

    Job Description Westat is currently seeking motivated and detail-oriented individuals in Champaign County to work as field interviewers for the Medical Expenditure Panel Survey (MEPS), a continuing, national study of health care costs and usage in the United States.MEPS, a continuing study since 1996, is sponsored by the Agency for Healthcare Research and...

  • MEPS - Field Interviewer

    1 week ago

    Champaign, Illinois, United States Westat Full time

    Job Description Westat is currently seeking motivated and detail-oriented individuals in Champaign County to work as field interviewers for the Medical Expenditure Panel Survey (MEPS), a continuing, national study of health care costs and usage in the United States.MEPS, a continuing study since 1996, is sponsored by the Agency for Healthcare Research and...

  • Senior Product Development Engineering Manager

    3 weeks ago

    Champaign, Illinois, United States HNI Corporation Full time

    HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather.We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.What We Need:We are looking for a Senior Product Development Engineering...

  • Senior Product Development Engineering Manager

    1 week ago

    Champaign, Illinois, United States HNI Corporation Full time

    HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather.We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.What We Need:We are looking for a Senior Product Development Engineering...

  • Oral and Maxillofacial Surgery Position with Full-Scope Practice in Illinois

    1 week ago

    Champaign, Illinois, United States Carle Health Full time

    Carle Health is seeking an additional BE/BC Oral and Maxillofacial Surgeon to join our established OMFS practice in Champaign-Urbana, Illinois.Practice Opportunity Details Include:Join a growing, full-scope hospital-based OMFS practice that includes three BC Oral and Maxillofacial Surgeons. Two have additional fellowship training (Maxillofacial...

  • Oral and Maxillofacial Surgery Position with Full-Scope Practice in Illinois

    2 months ago

    Champaign, Illinois, United States Carle Health Full time

    Carle Health is seeking an additional BE/BC Oral and Maxillofacial Surgeon to join our established OMFS practice in Champaign-Urbana, Illinois.Practice Opportunity Details Include:Join a growing, full-scope hospital-based OMFS practice that includes three BC Oral and Maxillofacial Surgeons. Two have additional fellowship training (Maxillofacial...

  • Full Time Hematology and Oncology Physician

    2 weeks ago

    Champaign, Illinois, United States BAS Healthcare Locums, LLC Full time

    Location: Champaign, Illinois. Part of the Urbana metropolitan area. Champaign boasts several parks, trails, and recreational facilities for outdoor enthusiasts. Crystal Lake Park, Meadowbrook Park, and the Boneyard Creek Trail are popular destinations for hiking, picnicking, and enjoying nature. The city also offers sports fields, golf courses, and...

  • Software Engineer Summer 2024 Co-Op

    3 weeks ago

    Champaign, Illinois, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Utility Locator

    1 week ago

    Champaign, Illinois, United States USIC Locating Services LLC Full time

    Compensation $19.00 Hourly To apply, simply TEXT USIC to 90206 to connect with our hiring team today. Are you an outdoor enthusiast who enjoys independent field work and is looking to jump start your career? If you are a quality-conscious, safety focused, hard-working individual, then consider an exciting long-term career at USIC The USIC name and brand are...

  • General Manager

    4 weeks ago

    Champaign, Illinois, United States Courtyard by Marriott Champaign Full time

    Who this job will appeal toYou bring the passion, motivation, and drive, and Aimbridge Hospitality will bring the opportunities Aimbridge will get you where you want to go and help you reach places in your career you might have never imagined were possible When you join the Aimbridge Family, you're working with the best of the best It's a mark of...

  • Human Resources Coordinator

    2 months ago

    Champaign, Illinois, United States JSM Living Full time

    JSM is a growing local property management company dedicated to working together to provide the highest level of service to our residents. We are seeking a Human Resources Coordinator to join our Human Resources team located in Champaign, IL.This role works closely with the Human Resources Manager to facilitate and complete various human resources functions....

  • Human Resources Coordinator

    1 week ago

    Champaign, Illinois, United States JSM Living Full time

    JSM is a growing local property management company dedicated to working together to provide the highest level of service to our residents. We are seeking a Human Resources Coordinator to join our Human Resources team located in Champaign, IL.This role works closely with the Human Resources Manager to facilitate and complete various human resources functions....

  • Assistant Manager

    3 weeks ago

    Champaign, Illinois, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Assistant Manager

    1 week ago

    Champaign, Illinois, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • 529 Education Savings Consultants Multi-Lingual

    1 week ago

    Champaign, Illinois, United States TIAA Full time

    The Education Savings Consultant Multi-lingual position delivers a variety of investment services and products that facilitate the college savings process while catering to clients from linguistically diverse backgrounds. Under moderate supervision, this job utilizes multilingual skills and serves as the primary contact for multilingual clients to assist in...

  • General Manager

    3 weeks ago

    Champaign, Illinois, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • General Manager

    1 week ago

    Champaign, Illinois, United States GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Seasonal Sales Associate

    3 weeks ago

    Champaign, Illinois, United States Pandora Full time

    As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a...

  • Scientist, Computational

    3 weeks ago

    Champaign, Illinois, United States Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of NutrienTM, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future,...

  • Scientist, Computational

    1 week ago

    Champaign, Illinois, United States Nutrien Full time

    At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien Ag Solutions is the retail division of NutrienTM, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future,...