![Sage Hospitality Group](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
2 weeks ago
Why us?
Shinola Hotel is seeking a Front Desk Agent to create timeless memories and quality experiences for guests and associates alike.
The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us
Job Overview
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
- Medical, dental, & vision insurance
- Eligible to participate in the Company's 401(k) program with employer matching
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
ID:
Position Type: Regular Full-Time
Property : Shinola Detroit
Outlet: Hotel
Category: Front Desk & Guest Services
Min: USD $18.00/Hr.
Tipped Position: No
Address: 1400 Woodward Ave
City: Detroit
State: Michigan
EOE Protected Veterans/Disability
-
Front Desk Supervisor
2 weeks ago
Detroit, Michigan, United States Hilton Worldwide Full timeA Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.A Front Desk...
-
Supervisor Front Desk
2 weeks ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Front Desk Supervisor to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...
-
Supervisor Front Desk
3 weeks ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Front Desk Supervisor to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...
-
Front Desk Representative
2 weeks ago
Detroit, Michigan, United States MGM Resorts Full timeThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences....
-
Mgr Front Office
1 week ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Front Office Manager to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hote l is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...
-
Event Staff
2 weeks ago
Detroit, Michigan, United States LAZ Parking Full timeLAZ Parking - $15.00/hour [Front Desk Agent / Concierge] As an Event Staff at LAZ Parking, you'll: Be responsible for greeting and creating a welcoming atmosphere for the customers and clients; Assist customers in lobbies, lanes, and in the parking office; Promote good customer relations by consistently providing premier customer satisfaction; Complete all...
-
IT Service/Help Desk Support Agent
2 weeks ago
Detroit, Michigan, United States Metropolitan Detroit Convention & Visitors Full timeABOUT THE [HELP DESK SUPPORT TECHICIAN] Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, community, passion, and empathy guide our workplace culture. With a firm commitment to diversity,...
-
Front End Lead Full Time
4 weeks ago
Detroit, Michigan, United States BJ's Wholesale Club Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and...
-
Front End Lead Full Time
1 month ago
Detroit, Michigan, United States BJ's Wholesale Club Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and...
-
Front Desk Clerk
4 weeks ago
Detroit, Michigan, United States Ascension Health Full timeDetailsDepartment: Neuroendo Critical CareSchedule: Part-time days: 3 / 8 hour days. Tuesday and Thursday mandatory. Optional day to be discussedHospital: Ascension Medical GroupLocation: Detroit, MIBenefitsPaid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term...
-
Guest Experience Agent
4 weeks ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Guest Experience Agent to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...
-
Guest Experience Agent
1 month ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Guest Experience Agent to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...
-
Help Desk Employee
4 weeks ago
Detroit, Michigan, United States ARAMARK Full timeJob DescriptionThe Receptionist welcomes and accommodates guests and staff in an efficient and friendly manner. Answers external and internal telephone calls taking and delivering messages as needed.Job Responsibilities? After training, display a working knowledge of the emergency procedures so that employee and guest safety will be insured.? Utilizes the...
-
Help Desk Employee
1 month ago
Detroit, Michigan, United States ARAMARK Full timeJob DescriptionThe Receptionist welcomes and accommodates guests and staff in an efficient and friendly manner. Answers external and internal telephone calls taking and delivering messages as needed.Job Responsibilities? After training, display a working knowledge of the emergency procedures so that employee and guest safety will be insured.? Utilizes the...
-
Night Auditor
2 weeks ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Night Auditor to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely...
-
Bilingual Guest Support Specialist
4 weeks ago
Detroit, Michigan, United States Insight Global Full timeJob DescriptionInsight Global is seeking a Guest Support Specialist for a non-profit client in Detroit, Michigan. The Guest Support Specialist assists guests with food and clothing by rotating between working at the front desk and receiving guests during intake. This position is responsible for ensuring that guests have access to and receive appropriate...
-
Bilingual Guest Support Specialist
4 weeks ago
Detroit, Michigan, United States Insight Global Full timeJob DescriptionInsight Global is seeking a Guest Support Specialist for a non-profit client in Detroit, Michigan. The Guest Support Specialist assists guests with food and clothing by rotating between working at the front desk and receiving guests during intake. This position is responsible for ensuring that guests have access to and receive appropriate...
-
Community Director
4 weeks ago
Detroit, Michigan, United States Wayne State University Full timeCommunity Director Wayne State University is searching for an experiencedCommunity Directorat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence,...
-
Community Director
1 month ago
Detroit, Michigan, United States Wayne State University Full timeCommunity Director Wayne State University is searching for an experiencedCommunity Directorat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence,...
-
Supervisor Reservation
1 week ago
Detroit, Michigan, United States Sage Hospitality Group Full timeWhy us?Shinola Hotel is seeking a Reservation Agent to create timeless memories and quality experiences for guests and associates alike.The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services...