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Director of Advancement Data and Systems

3 months ago

Pennsylvania, United States Haverford College Full time

Haverford College invites applications for our full-time (37.5

hours per week), exempt, benefits-eligible Director of Advancement

Data and Systems opportunity.

Haverford Offers Great Benefits: The College

offers a comprehensive benefits program that includes

work-from-home opportunities, automatic 10% retirement contribution

to your retirement account upon eligibility (no match required), a

50% tuition benefit for dependent children upon eligibility, 14

paid holidays (including the week before New Year's Day off),

Health Savings Account contribution of $650 for individuals

and$1300 for families (no match required), affordable medical

plans, and a beautiful arboretum campus with walking trail and easy

public transportation access. Please visit the Benefits page

)

for more information.

Work Location: This position will be eligible

for a hybrid work schedule, pursuant to the College's Work Location

Policy.

About Institutional Advancement

The next decade will be a time of significant transformation and

growth as Haverford approaches the 200th anniversary of its

founding in 1833. This is an exciting time to join Haverford's

Institutional Advancement (IA) team – a team whose work helps to

strengthen the unique learning experience at the core of the

College's mission. With a people-first, data-driven approach to

philanthropy, the IA team builds and stewards relationships with

the College's deep constituency base. Under new leadership and with

a focus on the future, the IA team is expanding its impact by

leading a comprehensive, multi-faceted campaign aligned with

Haverford's strategic plan, Haverford 2030. As the

campaign ramps up, the team is looking for enthusiastic and

dedicated philanthropy professionals who want to innovate and usher

Haverford College into a new era.

Built upon a Quaker foundation of hands-on, values-based

learning, Haverford fosters a transformative, inclusive community

of inquisitive students, exceptional faculty, and dedicated staff

who are wholly invested in the institution. Haverford instills in

its students self-directed leadership and active engagement within

the College and beyond, leading to an alumni constituency,

including parents, families, friends, and more, who believe deeply

in the College's mission and are committed to Haverford's long-term

success and sustainability in an ever-changing landscape.

About the Position
 The Director of

Advancement Data and Systems is responsible for the accuracy,

completeness, reliability, performance, integrity, and security of

the College's fundraising and stewardship data, and advancement

technology systems. This individual will serve as the liaison

between Advancement staff and the systems they use to carry out

their day-to-day operations. The Director of Advancement Data &

Systems works with the Assistant Vice President (AVP) of

Advancement and Campaign Operations to analyze and streamline

business processes, establish, and document departmental policies

and procedures, oversee the design, testing, and delivery of

effective technology solutions, and proactively monitor the quality

of data within the fundraising and stewardship systems.

Primary Responsibilities

  • Lead the data gathering and analysis efforts to evaluate

    business needs and establish short- to long-term plans for

    addressing those needs through existing or new technology

    solutions
  • Oversee and facilitate all Advancement reporting and analysis,

    ensuring that it is timely, accurate, and easily presented to the

    Senior Management Team
  • Work with the AVP to develop strategies to streamline and

    maximize the use of the fundraising and stewardship systems
  • Translate business needs and develop specifications for system

    design and integration points between systems to enhance processes,

    operations, and data flow
  • Determine needs for technology solutions utilizing a structured

    process (gathering, analyzing, documenting, and managing changes)

    and modern techniques (e.g., use cases, user stories, constituent

    journeys), and facilitate testing for modified and new systems
  • Provide oversight for all inbound and outbound CRM data,

    including daily record and gift processing, receipt and

    acknowledgement of all contributions, posting to the General

    Ledger, and integration with Admissions and Volunteer systems
  • Monitor system performance metrics and develop remediation

    plans as needed
  • Manage all Advancement software vendors and other external

    service providers including coordinating service tickets,

    escalation, and training needs
  • Develop and maintain policies and procedures for Advancement

    that guide staff on the proper usage of the department's

    fundraising and stewardship systems
  • Oversee revenue processing and ensure compliance with Generally

    Accepted Accounting Principles (GAAP) and industry standards
  • Work with Instructional and Information Technology Services

    (IITS) to ensure the successful integration of Raiser's Edge (CRM)

    into Haverford's new Integrated Data Repository ensuring IA staff

    can maximize the value of this new resource
  • Collaborate with IITS in the design and development of system

    improvements for Raiser's Edge and other Advancement Systems
  • Lead data quality control and compliance efforts for IA

    including data governance, information access control, database

    security, and quality assurance, ensuring processes and reporting

    are aligned with industry best practices and College-wide

    procedures
  • Work with the AVP to identify system training needs – both

    initial and ongoing – for all College partners and IA staff focused

    on leveraging fundraising and stewardship systems and/or data
  • Create (or contribute to the creation of) appropriate training

    materials and facilitate (or oversee the facilitation of) training

    sessions
  • Monitor all data requests and technical problems reported by

    end-users
  • Proactively notify the user community of changes and

    enhancements to fundraising and stewardship systems and/or changes

    to business practices to ensure consistent and continuous

    productivity
  • Maintain an ongoing awareness of the latest fundraising and

    stewardship technology trends, software features, and services, and

    adopt those that provide benefit for Institutional Advancement
  • Serve as Data Steward for Institutional Advancement and serve

    on the College's Data Stewardship Committee

Line of Report: The Director of Advancement

Data and Systems reports to Assistant Vice President of Advancement

and Campaign Operations. The Director oversees a team of three (3)

Advancement Operations specialists including a Gift Processing

Specialist, a Records Information Specialist, and an Associate

Director of Advancement Data and Reporting plus a team of student

workers.

Minimum Qualifications

  • Bachelor's degree or equivalent relevant experience
  • Seven (7) years of information and data systems management

    experience
  • Five (5) years of experience with Raiser's Edge and/or Raiser's

    Edge NXT

Professional Competencies

  • Expertise in understanding the principles of database

    management, systems development lifecycle, and business process

    workflow
  • Strong business analysis skills with proven experience taking

    business requirements from concept to execution in fundraising

    systems that delivered the desired results
  • Ability to manage multiple projects simultaneously with a high

    degree of accuracy and attention to detail
  • Demonstrated experience managing a team of gift and/or data

    processors and reporting/analytics specialists
  • Customer-service orientation with the ability to deftly handle

    sensitive information
  • Ability to communicate effectively with internal colleagues and

    external vendors
  • Excellent project management skills with the ability to manage

    multiple projects simultaneously while having a keen attention to

    detail
  • Effective communication skills with the ability to synthesize

    complex information into distillable snapshots
  • Able to demonstrate sensitivity to social, cultural, and

    economic differences and partner across diverse constituencies

    while exhibiting sound judgment with confidential information

Special Requirements

  • Possession of a valid U.S. Drivers' License and ability to pass

    a Motor Vehicle Record check

To Apply: Interested applicants are invited to

submit an application, to include a cover letter and resume by

visiting

The application deadline is January 18, 2024.

Application review will begin after the deadline has passed. Please

email with questions about submitting your

materials. Should the search committee be interested in pursuing

your candidacy, you will hear from them directly. Finalists will be

asked to provide three professional references.

Haverford College is an Equal Opportunity/Affirmative Action

employer committed to diversity, equity, inclusion, social justice,

and providing equal opportunities and access to all individuals

regardless of race, ethnicity, religion, gender identity, sexual

orientation, national origin or ancestry, age, marital status,

disability, or veteran status. Women, non-binary and transgender

individuals, people of color, Indigenous people, and those with

other or multiple historically marginalized and/or underrepresented

identities are especially encouraged to apply. Haverford College

and our consortial partners are located on Lenape lands.


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