account manager

3 weeks ago


Murrieta, California, United States prosites inc Full time
Account Manager - Job Description

Job Summary


The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships.

Client success is a top priority at ProSites, Inc. and as such, we empower our employees to drive that message home with our clients.

You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction.

Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.


Responsibilities:

  • Establish trust and respect with clients
  • Define client success benchmarks and ensure a collaborative relationship with the client to ensure those benchmarks are achieved
  • Position the agency as a partner who provides leadership, insights, and guidance with the
  • Anticipate client risks/issues both inside the agency & within the client's ecosystem - proactively addresses them
  • Review client strategy, contracts, and agreements to make sure that they are accurate and address agency promises made
  • Continuously monitor client feedback to guarantee a continuously high client satisfaction level
  • Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency
  • Have an extremely high level of ownership and responsibility; represent the client internally
  • Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior
  • Other duties as assigned by management

Requirements:

  • 3+ years of proven experience of successful client growth and retention
  • Highly organized and maintains documentation on every aspect of work
  • Detail oriented with strong communication skills, written and verbal
  • Entrepreneurial mentality and client-centric
  • Motivated, team player, and quickly adapts to change
  • Work well under pressure in a high volume, fast paced environment
  • Salesforce knowledge working out of accounts, projects, tasks, and reports

Physical/Mental Requirements for the Job:

  • Prolonged periods of sitting
  • May be requested to work overtime and weekends if deemed necessary
  • Must be able to lift at least 20 pounds
  • Certain management positions might be required to occasional travel

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