Membership Retention Agent

3 weeks ago

Coppell, Texas, United States AAA Texas, AAA Careers Full time
Membership Retention Agent

We have immediate opportunities for a Membership Retention Agent (MRA). This position is responsible for improving existing membership business retention. The MRA will be provided with expired membership lead opportunities, required to resell brand benefits to achieve/exceed business retention targets, and will be rewarded based upon individual performance.

We want people who have the drive to succeed and grow with the company as we keep expanding. If you are a go-getter, have outstanding sales skills, and transfer your enthusiasm over the phone, you need to work here.

This is a full-time position located: AAA Corporate office- Coppell, Texas.

The average First Year Earnings for this Role is $55,000

​Responsibilities:

  • Retain AAA memberships through effective communication.
  • Build rapport through conversation and honest recommendations.
  • Share product knowledge, service features and benefits.
  • Maintain a positive, professional, and productive store environment.
  • Upsell when appropriate; meet daily/weekly sales objectives.
  • Help increase customer acquisition and retention.
  • Build strong relationships with our customer's.

Required/ Preferred Skills:

  • Ability to overcome objections and provide relevant membership benefits to encourage continuous membership business
  • Ability to multi-task and quickly provide solutions to various issues
  • A passion for helping people and exceeding their expectations
  • Attention to detail and service focus mentality
  • Strong communication both verbally and in writing, especially through e-mail and over the phone
  • Strong interpersonal skills
  • Good problem solving and prioritizing skills
  • Ability to effectively manage and resolve conflict
  • Attention to detail to prepare and maintain accurate records and reports

Compensation and Benefits

  • Hourly base pay
  • Commission and bonuses
  • Fun incentives
  • Performance recognition
  • Paid training
  • Career advancement

Background or interest in the following is encouraged to apply:

  • Public Speaking
  • Account Retention
  • Collections
  • Call Center

Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plan with company match AND Pension

• Tuition assistance

• PTO for community volunteer programs

• Wellness program

• Employee discounts (membership, insurance, travel, entertainment, services and more)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

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