Connection Advisor Associate

Found in: beBee jobs US - 1 week ago

Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are currently seeking a Connection Advisor Associate to join our Connection Center team. This full-time role will primarily work remotely (days/evenings). The schedule for this position will be 40 hours a week between the hours of 7:30 AM - 5:30 PM Monday - Friday. The schedule will be decided following the 6-week training period. The training period will be a Monday through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Purpose of this position: Under general supervision, answers incoming calls and meets caller's needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.

RESPONSIBILITIES

  • Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
  • Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
  • Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller.
  • Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
  • Requests and processes payments for co-pays, pre-pays and outstanding balances.
  • Meets all departmental quality standards
  • Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
  • Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS

Minimum Qualifications:

  • High School Diploma
  • One year data look-up/data entry experience
  • Two years' experience in customer service involving complex analytical problem-solving skills
  • One year experience in a call center with emphasis in a customer service/medical industry

-OR-

  • An approved equivalent combination of education and experience

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Connection CenterPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: Day, EveningJob Level: StaffEmployee Status: Regular Eligible for Benefits: YesUnion/Non Union: Union Job Posting: Mar

EEO/Disability/Veteran employer.

  • Connection Advisor Intermediate, Remote

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Intermediate, Remote

    Found in: beBee jobs US - 1 week ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Intermediate, Remote

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Connection Advisor Outreach, Remote

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Financial Advisor

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Alerus Financial Full time

    We are looking for an established Financial Advisor to join our growing team. Candidate must possess all qualifications listed below to be considered.Position Summary:Financial Advisors are responsible for enhancing existing relationships and developing new business opportunities. Financial Advisors deliver comprehensive financial advice to Alerus clients by...

  • New Advisor Development Consultant

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? The New Advisor Development Consultant will onboard, train, coach, consult and develop new financial advisors in years 1-5, with a deep focus on our Associate Financial Advisors (AFAs).What will you do? Provide proactive and reactive coaching, consulting and training to new financial advisors (60%)Coaching...

  • New Advisor Development Consultant

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?The New Advisor Development Consultant will onboard, train, coach, consult and develop new financial advisors in years 1-5, with a deep focus on our Associate Financial Advisors (AFAs). What will you do?Provide proactive and reactive coaching, consulting and training to new financial advisors (60%)Coaching...

  • Client Associate/Registered Client Associate

    Found in: beBee jobs US - 1 week ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to...

  • Energy Regulatory Associate

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Fredrikson & Byron Full time

    Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally. We are seeking an Energy Regulatory Associate to join our Energy Department in our Minneapolis or Madison offices. This associate will assist with research, drafting memos, motion practice, and due...

  • Litigation Associate

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Fredrikson & Byron Full time

    Who We Are:Fredrikson & Byron is the premier Midwest-based law firm working collaboratively to help businesses achieve their goals regionally, nationally, and globally.Overview:We are seeking a Litigation Associate to join the Business Litigation Department in our Minneapolis office.Our Ideal Candidates Will Have:1-5 years of experience in litigationPrior...

  • Marketing Associate

    Found in: beBee jobs US - 3 days ago

    Minneapolis, Minnesota, United States Paradox Marketing Full time

    Paradox Marketing is recognized for its leading competitive marketing and sales strategies among other firms in Minneapolis As a business marketing and sales firm, our mission is to help our top-tier clients increase their revenue and brand recognition. Our Entry Level Marketing Associate team prioritizes connecting our clients with their consumer base...

  • Operations Associate III

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an Operations Associate III in the Investment Advisor Operations Performance Reporting & Reconciliation team with RBC Wealth Management, you will maintain daily account reconciliation on outstanding cash and security positions and produce performance reports, calculate and report investment returns for all...

  • Head of Litigation and Chief Legal Advisor, Wealth Management

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As the Head of Wealth Management (WM) US Litigation, you will have responsibility and accountability for overseeing and managing pending and actual litigation and regulatory matters for RBC's US Wealth Management business segment on an individual and portfolio basis. Managing this function includes providing...

  • Corporate Finance Associate Attorney

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Stinson LLP Full time

    Stinson LLP is seeking an Associate with two to four years of experience to join the Corporate Finance Division in our Minneapolis office.Qualifications Required: Active Minnesota attorney license required. Qualified candidates will have two to four years of relevant experience (as described below), possess excellent academic credentials, and have strong...

  • M&A Associate

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Fredrikson & Byron Full time

    Who We Are:Fredrikson & Byron is a premier Midwest-based law firm with a national private equity group that has market leading scale for a regional law firm. The private equity group represents national sponsors with deal volume that consistently places it in the top 20 of the PitchBook private equity rankings. The Fredrikson platform combines the work-life...

  • Clinical Associate or Medical Assistant

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Operations Associate III

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As a Corporate Actions Associate III, one of your core responsibilities will be to the processing of all DWAC's for voluntary corporate action instructions, conversions, and corporate buybacks. This position also assists with inquiries from the field via salesforce and phone calls.What will you doAssists...

  • Operations Associate III

    Found in: beBee jobs US - 7 days ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's futureAs an Operations Associate III with RBC Wealth Management, you will work in a high volume, fast-paced, deadline driven environment providing direct support for the Corporate Actions team. You...

  • Clinical Associate

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Corporate Finance Associate Attorney

    Found in: beBee jobs US - 2 weeks ago

    Minneapolis, Minnesota, United States Stinson LLP Full time

    Stinson LLP is seeking an Associate with at least five years of experience to join the Corporate Finance Division in our Minneapolis office.Qualifications Required: Active Minnesota attorney license required. Qualified candidates will have at least five years of relevant experience (as described below), possess excellent academic credentials, and have strong...