CRM Technology Applications Owner
4 weeks ago
We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ "Superior" by AM Best company and A "Strong" by Standard & Poor's. Check out our strong financial track record here.
Position Purpose
Under occasional supervision, the Technology Applications Owner (Product Owner) guides product team development for all programs/initiatives within the CRM product, ensuring that IT solutions are delivered accurately and efficiently across a wider scope of influence and responsibility.
Principal Duties & ResponsibilitiesResponsible for CRM product implementation throughout its life cycle - design, prototype, build, release, and production support.
Manages and prioritizes the implementation backlog to maximize business value and impact.
Defines and conveys the vision to the team in order to address business requirements to ensure a successful product based on business value.
Responsible for engaging with business stakeholders to assess and prioritize program needs.
Responsible for communicating the prioritized needs of business units to the Scrum Team as a part of Product Increment (PI) planning
Ensures solutions created are desired by customers while confirming feasibility and viability
Keeps stakeholders informed of progress and assists in planning rollout of new solutions or features.
Willingness to be hands-on in completion of non-technical user stories as needed, such as performing customer research, documenting workflows and processes, and functional solution validation/testing.
Assists in other duties, tasks, and projects as needed.
Education & ExperienceTypically requires Bachelor's degree in computer science, information systems, business administration or related field
5+ years of relevant experience
Insurance knowledge is a plus
[OR] equivalent level of education and experience
Certifications in Agile and Scaled Agile frameworks is a plus.
Experience with Salesforce implementation projects is a plus.
Knowledge, Skills, & CompetenciesStrong effective communication and leadership skills.
Excellent analytical, and problem-solving skills.
Willingness to work independently with limited supervision.
Broad knowledge and understanding of relevant IT roles and disciplines.
Ability to develop strong relationship with business and technical participants.
Strong attention to detail.
Experience working with Agile teams and knowledge of SAFe methodology.
Hands on experience using backlog management tools like Jira, Azure DevOps Boards is a must.
Experience in P&C domain is a plus
Working knowledge of SQL and Reporting tools like Tableau is a plus.
Working knowledge of Salesforce is a plus.
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include: Nationwide employment opportunitiesTraining & certification opportunitiesTuition reimbursementEducation bonusesDiversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial IncentivesEmployee stock ownership plan (ESOP)401(k) - automatic 3% company contributionAnnual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)Annual bonus plans Work & LifePaid time off (PTO) and holidaysPaid volunteer time off (VTO) to support our communitiesParental and family care leaveFlexible & hybrid work arrangementsFitness center discounts and free virtual fitness platformEmployee assistance program Health & WellnessComprehensive medical, dental and vision benefitsFlexible spending and health savings accounts
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