Medical Support Assistant

3 weeks ago


El Paso, Texas, United States Veterans Health Administration Full time

Medical Support Assistant:
Total-Rewards-of-an-Allied-Health-VA-Career-
Bargaining Position


The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous operating systems.

Assignments at this level include, but are not limited to:

scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information.


Work Schedule:
Monday - Friday 8:00 a.m. - 4:45 p.m.

Recruitment/Relocation Incentive:
Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay:
Competitive salary and regular salary increases.

When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Ad-hoc available

Virtual:
This is not a virtual/remote position.

Financial Disclosure Report:
Not required

Preferred Experience:
Customer Service with experience in de-escalation
Administrative Knowledge/Attention to detail/Multi-tasking
Medical Terminology including documenting administrative notes in medical charts
Scheduling/rescheduling in a clinical setting including experience reading and verifying provider's orders
Experience with workload reports and data collection (MS Excel)
Demographics update along with third party insurance capture

Physical Requirements:
The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work.

Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site.

Incumbent may carry and lift light items weighing less than 15 pounds.

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