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Manager - Tele Strategic Expansion (Phoenix, AZ)
4 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role Objective
The Tele Strategic Expansion Manager leverages inside sales skills to retain and grow prioritized customers. This position is responsible for proactively reaching out to customers to uncover CV growth opportunities, treat the customer and grow customer spend.
Planning (10 – 20% of time)
Own portfolio of large, high potential accounts, identify account information and track opportunity development in CRM database; no self-prospectingPortfolio management (10 – 20% of time)Answer customer inquiries and bring in technical sales and product specialists to support technical implementationClient solution (20 – 30% of time)Develop account specific value proposition, identify key steps (strategy and tactics) to meet short and long-term objectivesUse consultative selling skills to build trust and develop long-term partnershipsBusiness development (10 – 20% of time)Identify key client opportunities and handle client escalations, as neededUncover growth opportunities, treat identified customers and achieve growth targetsNegotiate and close (20 – 30% of time)Navigate the sales cycle with appropriate follow ups to realize new incremental CV from identified opportunitiesPartner closely with Early Tenure team to ramp spend for new corporate products and partner with specialized sales team for product cross-sell (AP Automation)Compliance (100% of time)Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge and SkillsConsultative selling
Effectively identifies client needs to configure solutions that address client requirements and deliver valuePipeline ManagementEnsuring appropriate follow up actions are taking place to move the sale cycle forwardClosingOvercomes objections and resistance to proposed solutions with key client decision makersInfluence & persuasionUses appropriate interpersonal styles and communication methods to gain acceptance for products and/or servicesDemonstrating valueProactively and consistently demonstrates the value of partnering with American ExpressResults focusDemonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacksMarket, industry, & product knowledgeUnderstands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributesHigh learning agilityIntellectually curiousCollaborative and growth mindsetPersonal accountabilityCompliance focusedExperienceBachelor's degree or equivalent experienceSales experience, 3 – 5 years minimumExperience in a cold-calling environment a plusExperience in a highly-regulated industry Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
