Customer Engagement Manager
4 weeks ago
CUSTOMER ENGAGEMENT MANAGER
The Customer Engagement Manager is a critical member of the Go-To-Market team and responsible for understanding and positioning solutions that drive long term success for our customers and our products. You will will be responsible for scoping, proposing and contracting our services to help accelerate customer growth and adoption of our products. You will work with all internal departments and may act as the primary point of contact from both an internal and external stakeholder perspective.
Advertisers use our product to understand the effectiveness of all digital marketing channels they employ. Our technology analyses, interprets and prescribes tactics to optimize marketing efficiency and improve results through automation.
KEY ACCOUNTABILITIES
Align, engage and develop trusted partnerships with account teams across assigned customer segments
Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers needs, followed by positioning ideal customer success solutions to resolve these needs
Collaborate with internal business development and teams to further align on partner led solutions to support customer needs
Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
Responsibly focus on workflows between pre-sales contracting and resourcing/delivery team kick-off activities
Craft customer pre-sales assets and work with internal cross-functional teams to refine existing and develop new GTM assets
Help drive customer references and case studies
PERFORMANCE STANDARDS
Success in this role will be measured by volume of customers buying the product
REQUIREMENTS
Must Have
6+ years of relevant engagement management experience
Bachelor's Degree in Business/Commerce or other related field/discipline
Experience working with in a SaaS environment
Excellent consultative, communication, and presentation skills
Experience in a sales environment and the development and closure of sales opportunities
Experience speaking to and developing relationships with customers
Formal training and experience with analytics and insights platforms (Google Analytics, Adobe Analytics, Facebook Analytics)
Experience working in marketing/advertising, digital media or the auto industry
Nice to Have
Experience working at a car dealership, automotive marketing company or automotive software company
Experience working with and creating product UI mockups
ENABLING COMPETENCIES
Exceptional attention to detail and ability to identify inconsistencies in large data sets
Experience building and maintaining life cycle deadlines and completing projects on time
Excellent verbal and written communication in English
Ability and willingness to generate new ideas and to recognize and build upon those of others
Ability to articulate complex and detailed concepts in clear layman's terms to ensure comprehension by customers
Proven track record of driving continuous improvement and operating with flexibility
Experience collecting, analyzing and summarizing data for internal and external customers
INTERESTED?
The Speed Shift Media team has been continuously growing since 2006 and is passionate about developing innovative products within the automotive marketing space. If you think you'd be a good fit, please email
Speed Shift Media focuses on Automotive, Software, Technology, New Product Development, and Digital Marketing. Their company has offices in New York City. They have a small team that's between 11-50 employees.
You can view their website at
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