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Enterprise Operations Quality Control Manager

3 months ago

Hoover, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Enterprise Operations Quality Control Manager ensures that all compliance activities within their area of expertise follow the necessary rules and regulations, contribute to process change and redesign in addition to developing business plans, policies, and procedures to support a particular line of business.

Primary Responsibilities

  • Evaluates current and proposed systems and procedures
  • Recommends changes when necessary and assists in implementation of new processes and/or systems
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Leads and directs the work of others
  • Analyzes audit findings and develops ongoing plan for training to enhance quality, efficiency of audits and accuracy work and processes
  • Provides advice, coaching and guidance to team members on quality control audit practices and procedures
  • Performs periodic review of audit procedures and results for training recommendations to enhance and maintain a high level of quality
  • Performs quality reviews on audit production to monitor accuracy and consistency
  • Performs a variety of tasks

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

  • Bachelor's degree in a related field and seven (7) years of experience working with regulatory requirements with associated line of business
  • Or a High School Diploma or GED and eleven (11) years of experience working with regulatory requirements with associated line of business
  • Of the required experience, three (3) years experience must be in a supervisory or management capacity

Preferences

  • Experience with quality assurance, risk management and/or audit

Skills and Competencies

  • Ability to analyze and evaluate data facts
  • Ability to manage a team
  • Ability to negotiate and influence others
  • Ability to work under pressure and meet deadlines
  • Independent decision making
  • Interpersonal skills
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Strong verbal, written communication, and organizational skills
  • Understands a variety of the fields concepts, practices and procedures

Additional Job Description

  • Must have experience managing teams
  • Must have experience with Financial Crimes and Deposit Operations Quality Control
  • Nice to have experience with Call Center Quality Control

This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham, AL. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$74,556.80 USD

Median:

$110,110.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location DetailsRiverchase Operations CenterLocation:Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.