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Jr. Business Analyst

3 months ago

Brockton, Massachusetts, United States Daikin Applied Full time

Make your mark at the world's largest HVAC company

Daikin is looking for an Junior Business Analyst to join our team The Jr. BA will support the growing Salesforce Business Analyst team and will work on problems of diverse scope and complexity. These may include partnering with our 3rd party distributors, internal Salesforce users, and Field Service Offices to enhance and improve our business. Under general supervision, you will plan, define, design, specify, test and support Salesforce related business processes and systems. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor

What you will do:

  • Provide support for day-to-day activities with Salesforce regarding new account inputs, troubleshooting and managing/avoiding duplications, creation and maintenance of reports and dashboard and several other Salesforce related tasks
  • Management of Partner data between multiple departments and systems
  • Maintain awareness of business process and technology solution best practices within a specific business segment
  • Analyze data sets and trends for anomalies, outliers, trend changes, and opportunities
  • Assist with completion of special projects as requested by various internal departments
  • Engage business customers through business processes, including collection and analysis of data to identify opportunities for process improvement
  • Responsible for documenting project business requirements and can adequately communicate requirements to business side personnel, IT software developers and management

What's In It For you:

  • Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications

  • Work visa sponsorship is not available for this position
  • 1+ year of Salesforce experience or comparable CRM skills
  • 1 year of general Business Analyst experience or similar

Preferred Qualifications:

  • Experience with Sales Operations reporting.
  • Able to document project scope, objectives, deliverables, critical success factors, assumptions, global and regional considerations, resource requirements, prioritization, cost/benefit, potential risks, and feasibility
  • Capable of establishing knowledge & understanding of functional testing scenarios at both business and technical levels. May develop functional test scripts and lead testing activities with appropriate technical and customer personnel to ensure that customer interests are represented in all testing stages
  • Familiar with documenting processes and procedures
  • Skilled at analysis and data management
  • Demonstrated proficiency in the MS Office Suite (Outlook, Word, PowerPoint, and Excel)
  • Strong communication skills - written and verbal
Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.