Human Resources Call Center Specialist

4 weeks ago

Hoover, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions the Human Resources Call Center Specialist provides centralized human resource services spanning payroll, benefits, relations, compensation, and other transactions. Associates at this level will have working knowledge and skills developed through formal training or work experience.

Primary Responsibilities

  • Interacts with customers via telephone to answer questions and provide assistance in the completion of human resource transactions
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Performs all work in accordance with established call/service center standards
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

  • High school diploma or GED
  • One (1) year experience in human resources or a high volume call service center
  • A bachelor's degree in a relevant field of study may substitute for the experience

Preferences

  • Bachelor's degree in Business, Human Resources or related field
  • Strong personal computer (PC) skills
  • Knowledge of Regions' benefits plans
  • Experience in Human Resources, preferably in a call service center environment

Skills and Competencies

  • Ability to handle high volume of customer calls while maintaining a positive attitude
  • Ability to multi-task in a high volume setting
  • Ability to work as part of a team
  • Customer focused
  • Interpersonal skills
  • Knowledge of general human resources practices
  • Problem solving skills
  • Strong communication skills (written, verbal and listening)

This position will work a hybrid schedule with a combination of in-office and remote work located in Birmingham, AL.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$42,000.00 USD

50th Percentile:

$50,650.00 USD

Incentive Pay Plans:

This job is not incentive eligible.Location:Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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