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Engineering Operations Technician

4 months ago

Maple Plain, Minnesota, United States Amazon Full time
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.


Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

A day in the life

  • Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio.
  • Ensure all safety procedures are adhered to while performing work.
  • Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center through the use of detailed technical procedures.
  • Manage and respond to ticketing queue based on ticket priority and assessed risk to our customers.
  • Perform routine equipment and site monitoring using building maintenance system (BMS), electrical power monitoring system (EPMS) for remote monitoring and human machine interface (HMI) for local monitoring.
  • Responsible for the onsite management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
  • Draft technical documents including methods of procedures (MOPS), standard operating procedures (SOPs) and emergency operating procedures (EOPs) to support planned and emergency equipment maintenance and operations.
  • Perform rack installs, rack decommissioning, operational readings and facility management.
  • Assist in troubleshooting of facility and racklevel events within internal Service Level Agreements (SLA).
  • Serve as first escalation point for all facilities related issues for mechanical, electrical, and plumbing (MEP) items.
  • Provide key performance indicators to senior engineers.
  • Drive projects with moderate complexity at a site or campus level.
  • Perform basic root cause analysis of equipment issues and events and provide feedback to managers.
  • Work schedule changes depending on specific site needs. Shifts can be up to 12hours and may rotate on a predefined schedule.
  • Role may support more than one location/site.
  • Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
  • Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull


Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S.

Citizens. (GovCloud may NOT be accessed from outside of the United States)"

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.

We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust

We are open to hiring candidates to work out of one of the following locations:

Plain City, OH, USA

BASIC QUALIFICATIONS

  • Technical (Military/Trade School) training or 2+ years' of equivalent experience in a relevant industry (for example: electrical or mechanical)
  • 1+ years of electrical or mechanical experience
  • 1+ years' experience with Microsoft Office products (including Excel, Word and PowerPoint)
PREFERRED QUALIFICATIONS

  • 2+ years of Data Center Engineering experience
  • Associates or Bachelor's Degree
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit