Website Support Specialist

3 weeks ago

Plano, Texas, United States DoctorLogic Full time

DoctorLogic is experiencing rapid growth and is looking to further expand our team with the addition of a talented Website Support Specialist to help manage inquiries and change requests for our growing customer base

NOTE: THIS IS A REMOTE POSTING FOR THOSE LIVING IN THE FOLLOWING APPROVED STATES: AZ, FL, IA, MI, NC, NV, NY, OH, OK, PA, TN, TX, VA, WA, WI. If you do not live in a state listed, please do not apply.
The yearly salary for this role is $35-40K.
The DoctorLogic Website Marketing Platform has helped thousands of doctors from all medical specialties, including plastic surgeons, dentists, and dental service organizations (DSO) to increase their number of new patients, grow their practice, and outperform their competition online. This is a well-funded company with an industry-shaping platform started by proven entrepreneurs with a successful track record.

As a DoctorLogic Website Support Specialist, you will play a critical role in managing requests and inquiries regarding the Website and Digital Marketing efforts of our existing client base, while also maintaining a healthy relationship with our customers. Through email, desktop support, and over the phone, you will be responsible for tackling incoming website maintenance requests, engaging our customers in conversation regarding questions about our products and their performance, and seeking to grow relationships with clients.

Overview of Duties:

  • Manage and respond to live customer requests using support and CMS software
  • Troubleshoot customer issues and problem solve
  • Work across internal teams to solve customer issues or complete requests
  • Maintain relationships and communicate with customers using email and phone
  • Participate in platform or service audits & improvements aimed at enhancing performance
  • Available between the hours of 8 am to 5 pm, and on-call after-hours if needed

Essential Responsibilities:

  • Working directly with customers to drive adoption of best practices, ensure retention, improve satisfaction, and inspire customer loyalty
  • Handle customer requests while relying on your expertise to make judgment decisions on their impact
  • Effectively utilize a suite of ticket management and content management tools to execute customer requests
  • Work cross-functionally with other departments on projects focused on improving customer satisfaction
  • Must be able to multi-task and adapt to the evolving needs of customers & internal teams
  • Capable of switching gears and juggling multiple workflows or types of tasks

Preferred Experience:

  • 2 years of account management or customer service experience, preferably in a Digital Marketing agency
  • Strong knowledge in SEO, PPC, Google Analytics, Websites, and CMS is required
  • Self-motivated, proactive team player with strong problem-solving and communication skills
  • Passionate about customer performance, detail-oriented, strong verbal and written communication skills

Bonus points if you have:

  • Experience with Photoshop, Microsoft Office, and Google Suite tools
  • Experience with Google Tag Manager, Google Analytics
  • Basic knowledge of .html
  • Website domain management experience

What's in It for You?

  • This is your chance to work inside a team that is competitive but still collaborative and thrives on revolutionizing the medical marketing space. We love being creatively strategic together.
  • An opportunity to get in on the ground floor of our rapidly growing company and work alongside an incredible team of smart and supportive people.
  • The opportunity to work with support, product, and development teams to directly impact the quality of our platform and our customer's performance.
  • The chance to work with fascinating customers, whether it's a plastic surgeon in Beverly Hills trying to improve their brand or the VP of a healthcare system looking to acquire new patients in a competitive market. You will actively help contribute to their growth and expand their reach to millions of patients.

BONUS Points if you have...

  • Previous agency experience and working with healthcare websites
  • Speak developer and the marketing lingo of other teams
  • A track record of success

Our compensation is generous, and we are transparent on how you can succeed here. When the business grows, we want you to be rewarded right alongside the company. Competitive salary, health, dental and vision insurance.

Why build your career with DoctorLogic?

We believe you have a right to know what's expected of you. Some of the best ideas come from taking a break to play ping-pong, video games, or a Zoom happy hour with the team. Our location and hours are flexible to suit a modern workforce, but we feel like if you enjoy what you are doing and who you are doing it with, it will not feel like work. We provide you with the tools and equipment you need to work at what you do best every day. We believe that your family and personal happiness are crucial to our success. We believe in creating products that delight our customers. With our technology, we believe in failing fast and loud before moving to production. We believe that experience is proportional to the number of times you screw up. Your opinion counts. We want YOU to succeed because we all benefit when that happens.

About Us

Technology + Talent = DoctorLogic

The DoctorLogic Website Marketing Platform has helped hundreds of doctors increase their number of new patients and grow their practice. DoctorLogic's proprietary technology and custom platform built just for healthcare have revolutionized how doctor's market their practice online through before and after galleries, reputation tools, and more We have built a suite of digital marketing services managed by top talent in the industry to help accelerate this growth and be a full-service solution for healthcare professionals across the US.

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