Deskside Support Specialist
1 week ago
Drug & Background check required.
Onsite in Plano and McKinney, TX.
COVID19 and Flu Shots required.
Position will split time with 2 days/wk in McKinney at a hospital and 3 days/wk in Plano at another hospital
The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support. It is a "handson" technical role that requires good people skills along with workstation support knowledge.
Position is responsible for deskside support in a Windows environment. Support includes installs, equipment pickup, and equipment inventory.
Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, provide 2nd and 3rd level trouble shooting of all problems related to this activity.
Installers are also responsible for unboxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.Individual must be selfstarting, able to work alone and within a team, follow detailed processes, and open to flexible scheduling.
Should be able to troubleshoot and isolate issues related to end user computing environments, printers, computer devices, and other attached devices.
Preferred experience:
Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.
Responsibilities:
Analyze and resolve hardware/software problems onsite or remote operational mode
Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows
Removal and installation of hardware components and peripherals
Installation of additional software and manually and via deployment console
User requests for technical advice and support
Installation and customization of client equipment
Provide concierge support to VIP/Executive personnel as needed
Classification of technical queries and forwarded to relevant departments
Documentation of customer inquiries
PC Refresh Life Cycle Process and deployment
Use client security tools (antivirus, encryption)
Use remote support tools, and ticketing tools
Customizing user profiles
Hardware installation and hardware expansion
Instruction and advice to the user
Backup and restore of user data
Coordination with IT coordinators and users
Some weekend work required
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterpriselevel clients (aka 'Big Name' think big banks, big pharma, etc.).
We would love to connect with you Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks.
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Nothing in this job posting guarantees employment.#J18808Ljbffr
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