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Server

3 months ago

Kapolei, Hawaii, United States realjobshawaii Full time

Primary Responsibilities:

  • The Server is responsible for providing an interface with the guests and members at the restaurant, providing excellent customer service.
  • The Server's main responsibility is to ensure that each guest is greeted with a warm and friendly welcome.
  • The Server ensures that each guest's order is taken in a friendly and timely manner.
  • Ensures that guests receive their correct food and drink orders, answers inquiries relative to items on menu and otherwise attends to the needs of all guests and members.

Essential Functions:

Greeting Guests:

  • Welcomes and creates a warm, fun atmosphere for guests and coworkers.
  • Greets newly seated guests in a friendly and timely manner.
  • Takes drink orders at guest greeting, delivers beverages and offers appetizers.
  • Answers questions regarding food and drink items and their preparation. Informs guests of specials and menu changes.
  • Takes entree orders and repeats order to guest for verification before placing order.
  • Enters orders quickly and in proper sequence, using appropriate abbreviations and charges.

Food Delivery and Order Management:

  • Runs food for guests in their section, as well as for any other section in the restaurant.
  • Checks back after delivery of food to ensure guest satisfaction.
  • Maintains clean service areas.
  • Maintains table appearance by pre bussing, checks drink levels, removes clutter and provides adequate napkins as needed.
  • Monitors guests' dining experience.
  • Responds promptly and courteously to any requests.
  • Communicates with the kitchen staff to insure any issues regarding food quality are addressed.
  • Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Notifies bartender or manager on duty if a guest should not be served.
  • Presents check for payment and provides change in a timely manner.
  • Follows appropriate accounting procedures for closing checks.
  • Any discounts must be authorized by the Restaurant Manager and documented on the receipt.
  • Gives guests/members a warm farewell and invites them to return.

Secondary Functions:

  • Performs side work at the start and end of each shift as assigned.
  • Performs all other duties and responsibilities in a timely manner in accordance with established company policies and procedures and as assigned by the Restaurant Manager.

Knowledge,Skills, and Abilities:

Education and/or Experience:

  • Requires a minimum of one-year previous food & beverage experience.
  • Requires previous cashiering experience.

Mathematical Skills:

  • Solid knowledge of math and the ability to accurately make change from cash transactions.
  • Ability to balance transactions at the end of each shift.

Other Skills, Knowledge and Abilities:

  • Must be able to operate point of sale system.
  • Ability to handle credit card transactions.
  • Maintains a favorable working relationship with all coworkers to foster and promote a cooperative and harmonious working climate to help keep high morale and productivity.
  • Requires ability to multitask.
  • Self-starter, self-motivated, adaptable, able to work with minimal direction in a high pressure environment.
  • Dresses according to dress code requirements, looking neat, clean and professional at all times.
  • Solid organizational and collaborative skills to work in a team environment.
  • A desire to learn and participate in the ongoing improvements and enhancement of the restaurant.

Language Skills:

  • Must be able to communicate professionally and effectively verbally with guests, coworkers and manager.

Working Conditions:

Working Hours:

  • Full-time and Part-time positions available.

Working Environment:

  • Work generally in an indoor setting.
  • Requires work in an environment with exposure to heat, moisture and cold.
  • Potential for superficial cuts and burns.

Equipment Used:

  • POS System, Cashier

Physical Demands:

  • Requires the ability to safely lift and maneuver trays of food and other items up to 50lbs.
  • Requires some bending, stretching and pulling in the course and scope of the work.
  • Must be able to stand and work during entire work shift (at least for 5 hours).

Mental Demands:

  • Requires the ability to focus on multiple tasks simultaneously, work in a high paced, high-energy environment, with ongoing interruptions and ambient noise.