Director, Cash Management Services Operations

4 weeks ago

Minneapolis, Minnesota, United States Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

Join RBC Wealth Management, a Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future

As Director - Cash Management Services Operations, you will drive the overall business strategy to support our firm's strategic growth and lead transformation initiatives to create meaningful change in our standards for service, innovation, and risk management. You will collaborate with various partners across RBC while building trust to help enable change that will create a lasting impact in the organization.

Your exceptional leadership experience will help you unlock the potential of our people and inspire your teams to be curious and innovative. You will empower and coach others to be their best and help cultivate a culture of well-being and belonging.

This position requires being on-site in Minneapolis, MN in a hybrid working arrangement.

What will you do?

  • Lead and manage the Cash Management Services Operations teams to ensure overall performance meets or exceeds the established industry, regulatory and company standards for service, innovation and professionalism for the following functional teams:
    • Money Market and Bank Deposit Sweep Operations
    • Wire Transfer
    • Check Processing
    • ACH Processing
  • Manage department budget, financial forecasts, staffing models, department metric tracking and compensation administration.
  • Lead the development, recommendations and execution of business plans for the department.
  • Partner with the Capital Markets Team on funding to facilitate WM client transactions.
  • Partner with business leaders to enable future growth, efficiencies and exemplary service.
  • Ensure adherence to US Wealth Management procedures and policies, completed accurately and within service level agreements and regulatory guidelines.
  • Lead managers to coordinate and delegate assigned responsibilities; ensuring processes are performed according to prescribed regulations and established policies and procedures.
  • Provide training, coaching, recognition and development for team members; fostering teamwork and planning for succession.
  • Oversee complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk and aligned to regulatory adherence.
  • Monitor implementation and effectiveness of new Technology solutions, processes/procedures to increase timeliness, reduce expenses, and/or enrich service. Provide feedback and guidance to managers, accordingly.

What do you need to succeed?

Must-have

  • 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 7+ years of securities, banking, technology and/or job specific industry experience
  • license FINRA SER 7 or 99 required
  • 10+ years prior securities, banking, technology industry and/or job specific related experience
  • Understanding of Net Capital and Funding a plus
  • 7+ years Broker dealer cash management operations, project management, vendor management, analysis, and/or risk control experience
  • 7+ years demonstrated and sound leadership experience; both direct and indirect leadership

Nice to have

  • Knowledge of Net Capital Rules and impacts of the calculation driven from client cash movements.
  • Experience with Fraud processing
  • Proven leadership in driving technology changes including innovation
  • FINRA SER 27 preferred

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
  • Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact
  • A dynamic, collaborative, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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