Field Service Engineer II
2 months ago
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Division Specific Information:
Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers.
Discover Impactful Work:
The Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.
A Day in the Life:
- Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation
- Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
- Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
- Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
- Show and demonstrate progression in training and certification for advanced products.
- Other duties may be assigned.
Keys to Success
Education
- Bachelor's Degree in Chemistry, Sciences or related field preferred
Experience
- 2+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
- Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry instrumentation (GC, HPLC, IC, MS) preferred
Knowledge, Skills and Abilities
- Effective interpersonal skills and establishing good customer rapport are essential
- Strong communication skills
- Ability to prioritize service requests and produce clear and concise documentation
- Must be available for travel daily as required, and up to 50% overnight travel
- Ability to lift 40 lbs.
- Ability to stand for long periods of time
- Ability to work overtime
- Must have a valid driver's license
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