Policy Training

3 weeks ago

New Orleans, Louisiana, United States University of New Orleans Full time
Department

Policy Training Operations
Job Summary
Job Description

  • Train and supervise Training Coordinator I & II, which includes providing Orientation, evaluation of job tasks and technical assistance to less experienced team members. Assist in the development of performance standards and methods to evaluate trainers. Assist in defining the technical requirements of the training coordinators.
  • Conduct general Medicaid policy training and hands‐on assistance for the Medicaid staff and Application Center staff through seminars and classes pertaining to Medicaid's policies and procedures for the different State Medicaid offices and sections.
  • Make assignments to staff regarding all Medicaid policy and procedure trainings, seminars and course development, which includes online courses and courses conducted via webinar. Employee is responsible for providing assistance to other trainers with problems and issues that arise. Review all assignments for accuracy.
  • Use the Learning Management System (LMS) to accurately reflect all active courses. This includes adding courses to the system, scheduling courses, updating material and performing administrative LMS tasks in the system.
  • Assist management with assessment of the client's needs. Assist with developing and conducting surveys to determine the training needs of Medicaid employees.
  • Secure venues for all eligibility specialized classes and workshops along with performing administrative tasks with the assembling of the material along with any financial record keeping for expenses that are incurred while training. Some venues may require overnight travel to training sites, set‐up and tear‐down training workstations as needed.
  • Develop and maintain technical and training skills to stay relevant in a rapidly changing learning environment through self‐development and professional development courses or resources. Refer the resources used to other staff when appropriate.
  • Attend and contribute to Medicaid meetings as needed and perform other tasks as directed.
  • Perform the functions of the department supervisor – training in his/her absence.
  • Conduct an annual performance evaluation for each subordinate, setting future goals and strategies.
  • Conduct recruitment, selection, supervision, and professional development of assigned staff.
  • Complete special assignments for the department supervisor as requested.
  • Other tasks as directed.

Required Qualifications:

  • Bachelor's degree or 6 years of professional experience in lieu of degree.
  • Minimum two years of professional experience in a training related field.
  • Minimum two years of professional experience with the use of an industry Learning Management System.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow up, and verbal/written communications skills.
  • Previous experience in public speaking, presentations and/or training environments.

Desired Qualifications:

  • Advanced degree.
  • Minimum three years of professional experience in a training related field.
  • Minimum three years of professional experience with the use of an industry Learning Management System.
  • Minimum three years of professional experience with Louisiana Medicaid Policies & Procedures.
  • Minimum three years of professional experience with instructional design programs.

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