Pension Implementation Services Specialist

2 weeks ago

Milwaukee, Wisconsin, United States Mercer Full time

If you possess a proactive attitude, thrive in a fast-paced work environment, excel at multitasking and time management, all while prioritizing customer satisfaction, the Mercer Operations and Technology Department may be the perfect match for you. Come join our team as we strive to enhance the lives, careers, and retirement of millions of benefit plan participants.

As a PensionImplementation Services Specialist in the defined benefits (DB) administration business, you'll work as part of a team on new client implementation projects. You may also support existing clients through the support of special projects, execution of any required system modifications due to changes in requirements, or direct client delivery. We are looking for someone to fill Configuration and System Support roles. In this role, you will help define the participant experience by delivering superior quality results as we implement new clients on our pension administration system.

What can you expect:

  • Partner with senior client resources to gain a thorough understanding of the plan participants, provisions and overall needs with regard to their pension administration.
  • Configure the Defined Benefit administration system.
  • Support ongoing Defined Benefit administration systems through changes and regular upkeep.

What is in it for you?

  • Work for a global company with excellent benefits and a dynamic culture
  • Excellent growth/advancement opportunity
  • Work with collaborative, intelligent, solutions-focused colleagues who truly care about the work, and each other, while maintaining work-life balance

We will count on you to:

  • Utilize requirements document to develop our Defined Benefit administration system.
  • Take responsibility for delivering a quality product and serve as an accountable member of the support team.
  • Proactively identify, independently evaluate and suggest recommended solutions to issues encountered during the implementation process.
  • Communicate progress and align expectations with all project team members throughout the implementation process.
  • Work with the development team to come up with new systems and processes that will help the business be more efficient.

What you need to have:

  • Proficient with JavaScript, SQL, HTML, and MS Access.
  • A minimum of three years' experience.
  • Strong technical writing, programming fundamentals, relational databases, data analysis skills, and testing methodology.
  • Knowledge of and experience working in defined benefits administration preferred.
  • Excellent communications skills.
  • Strong working knowledge of MS Excel and MS Word.

What makes you stand out:

  • Ability to identify and resolve issues and problems that will affect accuracy of the technical specifications.
  • Having initiative to communicate and make processes better.
  • Pension implementation experience
  • Exceptional programming skills.
  • Your ability to articulate why you are a good fit for this position

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman,

Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

We will be accepting applications through June 21st.

The applicable base salary range for this role is $57,600 to $115,200.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: June 21, 2024

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