Compliance Training Specialist

4 weeks ago

Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

As a key member of ISI's Quality System and Compliance (QSC) department, the Quality System Training Specialist is responsible for the development, management and continuous improvement of ISI's Training Program processes.

The Quality System Training Specialist helps lead the ISI Quality Systems training function by interfacing with all departments that have internal ISI Quality System training needs associated with compliance. The role is responsible for executing efforts to improve the design and delivery of the Global Quality System training strategy. This role will provide training logistics and delivery, utilizing internal or external resources, as well as creation and recording of training events. In addition, the role will evaluate and improve success criteria for each internal customer and is responsible for ISI training infrastructure at the database and user levels.

Roles & Responsibilities:

  • Execute on all improvement efforts related to ISI's training process, working with Learning Management System (LMS) administrators and key stakeholders to evaluate training assignments and management processes, while ensuring training effectiveness and alignment of training to job function responsibilities.
  • Lead the creation and maintenance of new training curricula/training plans per core function and Quality System requirements. Curricula/training plans will be for regular and contingent workforce.
  • Consult with managers, directors, functional content providers and VPs on training requirements for their staff. Work with them on how to measure and improve compliance
  • Participate in projects to determine training competency and effectiveness utilizing a risk based process approach.
  • Assist with improvements efforts and on-going maintenance of the training system including the updates to employees training curriculum.
  • Develop, maintain, document and implement structured methodology for life cycle management of training plans and reporting tools.
  • Collaborate with other training areas, including, but not limited to, HR, Sales, Manufacturing, and Customer Service to continuously improve training compliance across the company.
  • Provide on-going training support to LMS Administrators and employees.
  • Develop/promote company training communications, articles and other literature to promote employee training programs and awareness.
  • Manage, schedule, track and create training courses, assessments and exams in the LMS in support of training effectiveness.
  • Communicate at multiple levels of the company to gather information and prepare functional training curricula and training plans.
  • Analyze training administration related issues, compile and analyzes data, and prepare reports/recommendations.
  • Performs other functions as instructed by management.

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