Recurring Revenue Account Manager

4 weeks ago

Sulphur Springs, Texas, United States Spok, Inc Full time
Description
The Recurring Revenue Account Manager will be responsible for maximizing Maintenance revenue. The manager will serve as the "owner" of the maintenance business and may be eligible for an incentive program.

Spok currently has approximately 1,500+ customers with Maintenance Agreements and this position will be in constant contact with customers in managing their maintenance accounts.Responsibilities> Ensure that customers are invoiced the appropriate amount based on the software licensed - includes reviewing all closed orders to determine maintenance add-ons.

May also involve researching the historical transactions and presenting the information to the customer.> Provide quotes and obtain PO from customers and/or third-party partners.> Create and update recurring billing information in NetSuite financial system.> Invoice customers for maintenance; manage recurring billing information in NetSuite financial system; facilitate renewal billing.

Ensure all customers are accurately invoiced for maintenance based on the amount of licensed software and service level and that amounts billed are recognized properly.> Verify revenue recognition and research exceptions.

Work closely with accounting team to ensure accuracy.> Work closely with accounts receivable, customer support, functional managers, and sales team as issues arise with customers impacting maintenance accounts.> Attend hand-off meetings to understand maintenance impact of projects on a proactive basis.> Communicate to and ensure that customers understand the various service levels and assist the customers in selecting the appropriate level.

Communicate the value and benefits of Spok maintenance and support to decision makers.

Maintain knowledge of account's current and historical maintenance program.> Increase maintenance revenue through the conversion to higher service levels.> Keep management informed of major changes to revenue.

Required Education, Skills, and ExperienceBachelor's degree + 2 years of related experience or equivalent combination> Strong experience with Excel> Experience in revenue accounting principles> Strong analytical skills> Excellent customer service skills and the ability influence decisions> Experience with NetSuite or similar systems> Detail-oriented with the ability to prioritize and multi-task> Ability to communicate effectively with all levels of people and articulate Spok's product value and service levels> Strong record of job stability and a proven history of performance success> Aggressive self-starter with a great attitude and strong organizational skills

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc.

(NASDAQ:

SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.


At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic.

Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at

Spok is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

  • Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at

  • Account Manager

    7 days ago

    Sulphur Springs, Texas, United States Element Fleet Corporation Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We NeedWe...

  • Account Manager

    2 weeks ago

    Sulphur Springs, Texas, United States Airgas Full time

    R Account Manager - Paris/Sulphur Springs, TX (Open) Location: Paris, TX - Retail shopSulphur Springs, TX - Retail shop How will you CONTRIBUTE and GROW? You will market and sell company products to business and industrial establishments at customers' place of business. You will be responsible for growing new business and maintaining current accounts. If you...

  • Operations Delivery Manager

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    What success looks like in this role: 'P&L/ ManagementHas engagement level services profitability responsibility and manages services delivery for engagements.Manages financials and operational metrics for multiple or large engagements.Ensures that the organization's strategy is consistent with Unisys strategy.Achieves profitable revenue growth through the...

  • Commercial and Contract Management

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    What success looks like in this role: Summary:The primary responsibilities of the role are to lead the pre and post-sale commercial and risk management processes for global IT outsourcing. These are primarily new business engagements including deal structuring, contract structuring, contract negotiations, risk management and deal onboarding. The Commercial...

  • Commercial and Contract Management

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    What success looks like in this role: Summary:The primary responsibilities of the role are to lead the pre and post-sale commercial and risk management processes for global IT outsourcing. These are primarily new business engagements including deal structuring, contract structuring, contract negotiations, risk management and deal onboarding.The Commercial...

  • Service Advancement Manager-ITSpec3

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • ServiceNow Service Advancement Manager

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Manager Practice II

    1 month ago

    Sulphur Springs, Texas, United States Christus Health Full time

    DescriptionSummary:This position is responsible for the operation of provider practices usually consisting of 2-4 providers with 6-10 FTEs or at two different sites. The position is responsible for, but not limited to, managing subordinate personnel, preparing clinic(s) budget, ensuring data accuracy, preparing financial analyses, handling complex customer...

  • Solution Owner

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Program Manager

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Selling Sales Director

    4 weeks ago

    Sulphur Springs, Texas, United States Element Fleet Corporation Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.Selling Sales...

  • Selling Sales Director

    4 weeks ago

    Sulphur Springs, Texas, United States Element Fleet Corporation Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.Selling Sales...

  • Selling Sales Director

    3 days ago

    Sulphur Springs, Texas, United States Element Fleet Corporation Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.Selling Sales...

  • Selling Sales Director

    4 weeks ago

    Sulphur Springs, Texas, United States Element Fleet Corporation Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.Selling Sales...

  • Customer Success Manager

    2 weeks ago

    Sulphur Springs, Texas, United States Sovos Full time

    Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than...

  • Transition Management Mgr 1

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Enterprise Analyst

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Windows, VMware, Citrix System Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Service Management Analyst

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • New Business Development Representative

    1 month ago

    Sulphur Springs, Texas, United States Element Fleet Corporation Full time

    Get started on an exciting career at ElementElement employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.New Business...