Controller - Rooms

3 weeks ago


New York, New York, United States Bally's Atlantic City Full time
Authorized to view only the pre-approved room comping level; this position does not have authority to change information.
Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
Maintains accuracy within accommodation availability.
Completes the non-zero balance report on a regular and on-going basis.
Handles incoming calls regarding same day billing inquiries.
Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
Helps to maintain and enhance a safe, secure, and comfortable environment for our guests.
Empowered to ensure that customer's complaints/problems/issues are handled in an effective, prompt, and courteous manner.
Demonstrates a positive demeanor to customers, both internal and external, always. Qualifications Two years front desk experience.
Excellent customer service skills required. Source: Hospitality Online
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