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Store Supervisor

3 months ago

Tempe, Arizona, United States Jackson Hewitt Full time
Store Supervisor
Various, Arizona (Phoenix and surrounding areas)

Description

We are Jackson Hewitt, Working Hard for the Hardest Working.

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. Performs administrative functions related to the efficient operation of the assigned location to maximize customer service and increase sales. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

Responsibilities

  • Supervises one or more seasonal hourly staff members at a single location or kiosk.
  • Communicates with the District Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned location when applicable.
  • Develops, reviews, approves and monitors office work schedules and hours worked.
  • Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Reviews productivity reports, discount reports, AAG and other various reports and takes appropriate action where necessary.
  • Maintains a comprehensible filing system for filed, acknowledged, rejected and completed tax returns.
  • Ensures Daily Accounting and office deposits made in a timely manner.
  • Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return.
    EDUCATION AND EXPERIENCE
  • Requirements
  • High School Degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred.
  • Certified by the state with a PTIN (Preparer Tax Identification Number).
  • One year previous management or supervisory experience desired.
  • Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.