Clinique Counter Manager

4 weeks ago

Roanoke, Virginia, United States Belk Full time
The Cosmetic Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.

Job Functions

  • Development - Responsible for:
  • Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
  • Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
  • Recruiting, interviewing and retaining quality staff
  • Open positions kept to no more than 2 weeks average
  • Development of bench strength in existing staff
  • Recommend candidates for promotion/added responsibility
  • Implementing effective scheduling to guarantee proper coverage at all times based on business needs
  • Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
  • Utilizing Belk/Store promotional calendar to maximize associate SPH
  • Communicating information clearly and consistently to the selling team by using the following skills:
  • Maintaining and enhance self esteem
  • Focusing on specific behavior outcomes
  • Using reinforcement techniques
  • Asking for Feedback
  • Setting Goals and Follow up Dates
  • Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
  • Communicating inventory needs to store management
  • Sales - Responsible for:
  • Meeting or exceeding personal sales per hour goals
  • Being a role model and demonstrating excellent selling skills and customer service.
  • Executing successful promotions and special events/pre-sells/GWP's
  • Driving sales through customer clienteling
  • Work with store management to optimize business to business
  • Achieving assigned $ line goal
  • Identifying and reducing shrinkage in area
  • Customer Service - Responsible for:
  • Meeting or exceeding SPH goal
  • Meeting or exceeding credit application goals
  • Thanking each customer by name following a purchase
  • Handling each transaction efficiently and accurately
  • Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
  • Building customer clientele base
  • Recording and protecting personal identifying customer information
  • General Responsibilities:
  • Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
  • Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
  • Ensuring timely set-up including signage for promotional events
  • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
  • Maintaining Belk and vendor professional dress standards (uniforms) and appearance
  • Cooperating with fellow associates and management
  • Complying with store policies concerning attendance, tardiness, and associate handbook
  • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
  • Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
  • Maintaining open lines of communication with store management, account executive, and vendor management

Education / Experience Requirements:
Please select from below the expected Contribution Level for this role

Position Contribution Level :

Intermediate Level

Minimum Education & Experience:

  • No education requirement
  • 3-5 years of retail experience
  • 1-3 years supervisory experience
  • Excellent organization skill

Preferred Education & Experience:

Knowledge / Skills Requirements:
EX: Proficient in Excel and Access; able to type "X" words a minute; understanding of retail store operations

Knowledge & Skills

  • Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
  • Hand manipulation to remove sensor tags
  • Task demands vary in each department because of the different types of merchandise
  • Ability to apply treatment/make-up to customers face

Physical Requirements:
Describe any physical requirements of job. EX: ability to stand for majority of work day; ability to communicate clearly in English; ability to lift up to 50 lbs. above shoulder level, etc.

Physical

  • Ability to push / pull pounds when moving stock carts
  • Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
  • Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Reporting Relationships:
Enter the Position Title of the supervisor and the Position Title(s) of those supervised (enter "Direct Reports" if multiple roles / enter "N/A" if no direct reports)

Supervisor

Sales Team Manager or Store Manager

Supervises

Accessibility Guidelines:
is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the website is not accessible to you due to a disability, please contact us via email at Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.

  • Customer Experience Associate

    2 weeks ago

    Roanoke, Virginia, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Line Cook

    2 weeks ago

    Roanoke, Virginia, United States The Shenandoah Club Full time

    We are looking for someone with a passion for food and strong time management abilities who can provide our clients with an exceptional dining experience. Our restaurant is busy, and we need a competent and experienced line cook who can ensure that our meals are made precisely to guest orders while still following our standard recipes consistently. To work a...

  • Counter Sales Associate

    4 weeks ago

    Roanoke, United States State Electric Supply Full time

    ** Counter Sales Associate** **Job Category****:** Business Development **Requisition Number****:** INSID001350 Showing 1 location **Job Details** **Description** ***Responsibilities include, but are not limited to the following:*** * Support Branch Manager and assist on inside sales; including but not limited to, product, pricing, and quoting * Ability to...

  • Parts Counter Advisor

    4 weeks ago

    Roanoke, United States Berglund Automotive Full time

    Berglund Automotive Group is hiring - we are the largest dealership group in Virginia and we want to talk to you! Are you ready to jump-start your career and grow with us? If the answer is yes, apply below! WE OFFER: * Excellent growth potential with growing organization * Life, Disability, & Health Insurance * 401K * Paid Vacation RESPONSIBILITIES: *...

  • Assistant Manager

    2 weeks ago

    Roanoke, United States Tim Hortons Full time

    **Assistant Restaurant Manager** The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales...

  • Territory Account Manager

    4 weeks ago

    Roanoke, United States Truck Enterprises, Inc. Full time

    Bring your skills to the 2020 Kenworth Dealer of the Year! Truck Enterprises, Inc. along with Kenworth Sales Co., a 34-location Kenworth and Isuzu truck dealership group, is looking for a Territory Account Manager to join our Roanoke, VA team. JOB SUMMARY: The primary function of the Territory Account Manager is to solicit parts sales from new and...

  • Retail Associate

    4 weeks ago

    Roanoke, United States JoAnn Full time

    **Summary** The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an...

  • Parts Counterperson

    3 weeks ago

    Roanoke, United States Hyundai Full time

    Overall Summary Provide customers (both internal and external) requested parts and accessories in a timely manner. In addition to specifying the correctly needed items, the Parts Counterperson is responsible to solicit additional sales; charges out merchandise using the Dealer Management System, follow-up on special orders, tag, store and process...

  • PT Key Holder

    4 weeks ago

    Roanoke, United States Joann Full time

    Summary The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management...

  • PT Key Holder Nights

    2 weeks ago

    Roanoke, United States Joann Full time

    Summary The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management...

  • Casual PT Evenings

    3 weeks ago

    Roanoke, United States Joann Full time

    Summary The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional...

  • Shift Leader

    2 days ago

    Roanoke, United States Panda Express Inc Full time

    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. *Shift Leader:* As a Shift Lead for our team, you will have the opportunity to embrace a central role in a...

  • Restaurant Service and Kitchen Team

    4 weeks ago

    Roanoke, United States Panda Express Inc Full time

    Service and Kitchen Team Associates Join us as a Service and Kitchen Team Associate Were looking for friendly team players to provide great customer service and cook food for our guests. Thrive in a safe and supportive work environment with team members who become friends. Theres always something new to learn, do, and accomplish. If you dont have experience,...

  • Restaurant Service and Kitchen Team

    4 weeks ago

    Roanoke, United States Panda Express Inc Full time

    Service and Kitchen Team Associates Join us as a Service and Kitchen Team Associate Were looking for friendly team players to provide great customer service and cook food for our guests. Thrive in a safe and supportive work environment with team members who become friends. Theres always something new to learn, do, and accomplish. If you dont have experience,...

  • Principal Specialty Territory Manager

    4 weeks ago

    Roanoke, United States Medtronic plc Full time

    Bring your sales talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. CAREERS THAT CHANGE LIVES -...

  • Line Cook

    1 month ago

    Roanoke, United States The Shenandoah Club Full time

    Description We are looking for someone with a passion for food and strong time management abilities who can provide our clients with an exceptional dining experience. Our restaurant is busy, and we need a competent and experienced line cook who can ensure that our meals are made precisely to guest orders while still following our standard recipes...

  • Line Cook

    4 weeks ago

    Roanoke, United States The Shenandoah Club Full time

    Description We are looking for someone with a passion for food and strong time management abilities who can provide our clients with an exceptional dining experience. Our restaurant is busy, and we need a competent and experienced line cook who can ensure that our meals are made precisely to guest orders while still following our standard recipes...

  • Line Cook- FT | The Virginia Tech Club

    4 weeks ago

    Roanoke, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Line Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Cook must adhere to high food quality standards to ensure guest...

  • Line Cook- FT | The Virginia Tech Club

    1 month ago

    Roanoke, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Line Cook is responsible for preparing menu items utilizing cooking equipment in a fast-paced environment. The Cook must adhere to high food quality standards to ensure guest...

  • Bartender

    4 weeks ago

    Roanoke, United States Coury Hospitality Full time

    RESPONSIBILITIES: •Observe customers as they enter the bar area and ensure they are greeted promptly and properly and seated in a friendly manner (within 1 minute of approaching the bar). •Present drink menus, make recommendations and answer questions regarding beverages. Take beverage orders from guests and servers. Prepare and serve alcoholic and...

  • Inside Parts Sales

    4 weeks ago

    Roanoke, United States Truck Enterprises, Inc. Full time

    Truck Enterprises, Inc., a multi-location medium and heavy-duty Kenworth dealership group is looking for an Inside Parts Counter Salesperson to join the 2nd Shift in our Roanoke, VA team. This is a very rewarding career where you will be excited about coming into work. You’ll be managing a key component of our business and for that you will be...

  • Delivery Driver

    6 days ago

    Roanoke, United States Spectrum Paint Company Inc Full time

    Job DescriptionJob DescriptionJob Responsibilities: Greet and advise customers on the selection of products and their uses.Assist customers over the phone and in the store with questions and orders regarding architectural, commercial, and industrial paint products and coating materials.Prepare orders by mixing/tinting paint to the customer's...