Client Services Manager

3 weeks ago


Kansas City, Missouri, United States Aston Carter Full time

Description:


• Recruit, train, motivate and develop members of the Client Services team in Kansas City

• Oversee operational responsibilities of Client Service Managers to ensure timely, accurate and consistent execution of key tasks in line with agreed-upon service level standards

• Assist Client Service Managers with problem solving and inquiry resolution

• Act as an escalation contact for client issues and inquiries

• Partner with other leaders across the organization on developing and improving key operational policies, procedures, and standards

• Gather, analyze, and report pertinent metrics as part of continuous process of evaluating and improving operating performance

• Manage key projects and initiatives within Client Services

• Work closely with Sales team on existing and prospective client relations

• Perform other related duties or tasks as necessary or assigned

• May require some domestic and international travel

• Other responsibilities as assigned

Skills:

client relationship management, customer service management, operations management, operational management

Top Skills Details:

client relationship management,customer service management,operations management

Additional Skills & Qualifications:


• 5+ years of experience in a customer service managerial role, preferably in financial services, banking, or related industry

• Bachelor's degree

• Works well under pressure with exceptional time-management, prioritization, and multi-tasking skills

• Strong problem solving and analytical skills

• Strong interpersonal, communication and leadership skills

• Exceptional written and verbal communications

• Proficiency in MS Office with strong Excel skills

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.



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