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Training Specialist, Hotel Housekeeping

4 months ago

Highland, United States Yaamava' Resort & Casino at San Manuel Full time

Under the direction of the Director of Housekeeping, the Housekeeping Training Specialist is responsible for the administration, coordination, and execution of training for Housekeeping. The Housekeeping Training Specialist conducts new hire hands-on training for front line team members as well as other assigned trainings for all levels of team members. This position ensures existing team members are up-to-date on guidelines, policies, procedures, Standard Operating Guidelines, work methods, and new product training. The Housekeeping Training Specialist also works with the Hotel Safety Specialist to train all aspects of health and safety compliance, as well as how to achieve a high level of customer service to maintain best in class service according to brand standards.

Essential Duties & Responsibilities

1. Develops, coordinates, and conducts effective training programs to maintain or improve job skills using applicable industry best practices. Facilitates training via classes, workshops, hands-on-coaching, and mentoring. Develops a best practice process for administering training that includes training room scheduling, facilities set-up and catering, administering training class materials, and sending course communications (i.e. invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations). Conducts on-the-job and classroom training for departmental, functional and job-specific policies/procedures.

2. Maintains and updates individual and department training records and files. Tracks performance metrics regarding attendance, satisfaction, effectiveness and behavioral changes post training.

3. Identifies and evaluates external sources for training materials and courses. Collaborates with the Hotel Safety Specialist to ensure application techniques, department equipment and recommended uses are aligned with the Safety Data Sheets (SDS).

4. Assists with department new hire orientation for all new Housekeeping team members. Conducts classroom training as well as job shadowing to confirm job proficiency and answer questions, as needed. Regularly follows-up with new team members during the onboarding period.

5. Collaborates with the Hotel Training Specialist to assist with ongoing development of general training instructions, checklists, and visual aids, when needed. Makes recommendations for improvements and/or changes to training materials, courses, etc. Assists with ensuring compliance with policies and procedures via continuous and refresher training of all hotel team members.

6. Attends meetings and seminars to obtain useful information that can be implemented into department training.

7. Performs other duties as assigned to support efficient operation of the department.


Education/Experience/Qualifications
  • High School diploma or GED is required.
  • Associate's degree in a related field is preferred.
  • Minimum five (5) years' experience in housekeeping in an upscale hotel is required.
  • Minimum one (1) year experience leading and coaching others towards performance standards is preferred.
  • Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, if needed.
  • Intermediate proficiency in Microsoft Office Suite (i.e. Word, Outlook, Access, Excel, and PowerPoint) is required.
  • Ability to learn new systems, software, and applications.
  • Must be able to clearly communicate both verbally and in writing.
  • Must possess excellent leadership and mentoring skills.
  • Must be self-motivated, results oriented, friendly and confident.
  • Demonstrated experience training and developing team members to achieve full competency in a limited timeframe.
  • Must have experience interacting with members of the public in an effective, courteous, and professional manner.
Certificates/Licenses/Registrations
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • Certification in training or learning performance such as Certified Professional in Talent Development (CPTD) or Associate Professional in Talent Development (APTD) is preferred.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

Source: Hospitality Online