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Omni/Ops Team Lead

1 month ago

Cartersville, Georgia, United States Belk Full time

The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)


• Pick orders by locating merchandise within the store in a timely manner


• Pack items in accordance with published standards and deadlines


• Ship customer orders in a timely manner by prioritizing orders based on requested delivery option


• Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area


• Ability to work at a fast pace, collaborate, and perform duties as requested by management


• Passionate about providing Relentless Customer Care

Minimum Education & Experience:


• 4 year college degree or equivalent experience


• High School Diploma or GED equivalent


• Reads and speaks fluent English


• Ability to read and adhere to all policy and procedure manuals


• Strong retail background with time spent in sales, operations or management within stores


• Ability to work quickly and accurately in a deadline-driven environment


• Capable of multi-tasking and organizing large volumes of work


• Self-directed and able to work with minimal supervision


• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems


• Ability to read and adhere to all policy and procedure manuals

Knowledge / Skills Requirements:


• Excellent communication skills, both verbal and written


• Ability to mitigate problems quickly and possess strong problem solving skills


• Attention to detail with ability to manage program metrics and deliver on goals


• Passionate about providing Relentless Customer Care


• Capable of multi-tasking and organizing large volumes of work


• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems


• Ability to work a flexible schedule including nights and weekends


• Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus

Physical Requirements:


• Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed


• Ability to push/pull receiving equipment weighing up to 500 lbs.


• Capable of operating a computer and other electronic equipment


• Ability to stand for long periods of time


• Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)


• Capable of twisting, bending, and stooping


• Ability to work at a safe and steady pace by using all safety equipment as directed


• Ability to work a flexible schedule including nights and weekends

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