AI Product Mgr

2 months ago


Philadelphia, Pennsylvania, United States PNC Full time
AI Product Manager (Conversational AI) Job Description

As an AI Product Manager specializing in Conversational AI at PNC, you will be an integral part of the AI & Intelligent Automation Center based in Philadelphia, New Jersey, or New York.

You will play a key role in managing the conversational AI product strategy and implementation at the bank, focusing on virtual assistant, voice assistants, chatbots, IVR, search, and generative AI.

Key Responsibilities:
  • Lead strategic planning team to execute initiatives and support solution development.
  • Identify opportunities to add value and achieve business goals.
  • Manage resources for strategic initiatives to meet revenue and business objectives.
  • Develop partnerships for cross-business alignment and build winning teams through effective leadership.
Skills and Competencies:
- Executive communication
- Stakeholder facilitation
- Industry research
- Vendor management
- Technology assessment
- Virtual assistant implementation
- Kore.AI experience is ideal

Qualifications:
Bachelors degree, 8+ years industry experience, 5+ years of management experience. Additional education such as Masters or PhD is desirable.

Preferred Skills:
Branding, Change Management, Design Thinking, Innovation, Machine Learning, Strategic Planning, Taking Initiative

Work Experience:
Roles at this level require a university degree, with industry experience of 8+ years and prior management experience.

Benefits:
PNC offers a comprehensive range of benefits for full-time employees including medical and dental coverage, life insurance, 401(k) with match, and educational assistance.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, disability, veteran status, or other protected categories.

PNC fosters an inclusive workplace and provides reasonable accommodations for individuals with disabilities.
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