Dolphin Mall Store Manager

4 weeks ago

Miami, Florida, United States TAPESTRY Full time
Store Manager

Selling and Service

Understands organizational objectives and makes decisions that align with Company priorities and values Endorses, models and develops team to deliver Coach's Selling and Service expectations Manages sales strategies, initiatives and growth across all categories Flexes store business strategies and personal selling techniques to contribute to overall store and financial results Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers Sales/productivity goals: sets and communicates goals for the team, tracks store's performance at all times and achieves sales through team

Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers

Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics

Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style

Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) Coaches team on how to incorporate trends into their selling experience with customers Influences customer's purchase decisions by balancing patience and assertiveness Sensitive to customer and team's needs and tailors approach by reading cues Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking

Encourages team to build long-term relationships with customers to drive business Develops both self and individual product knowledge skills and remains aware of current collections Protects and drives the needs of the business at all times Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

Ensures all daily tasks are completed without negatively impacting service of Coach standards Workplace and Environment

Creates enthusiasm and positivity for a shared vision and mission Leads by example Demonstrates confidence when leading the team and managing the store Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate Builds trusting relationships with peers and team Acts as advocate for the team and Brand Workplace and Environment (continued)

Is adaptable and flexible to change Switches gears based on the needs of the business both seamlessly and pro-actively Welcomes feedback and adapts behaviors as appropriate Maintains a calm and professional demeanor at all times Fosters an environment of teamwork and collaboration Creates short and long-term strategies to achieve personal metrics and performance Uses available resources to make informed decisions and takes appropriate partners when necessary Utilizes Company tools to keep self-informed Delegates and empowers others Recognizes and values individual performance and communicates appropriately modifies action plans for the continuous development of staff

Resolves performance problems using appropriate communication, coaching and counseling techniques Creates a talent bench strength by actively recruiting and interviewing candidates Recruits, interviews, selects, on boards and retains top talent Acknowledges and reinforces the importance of how all roles contribute to the success of the store Operations

Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Writes schedules to maximize business by scheduling right people, right place, right time Interacts and communicates with supervisor(s) on a regular basis to keep them informed Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools Adheres to all retail policies and procedures including POS and Operations procedures Additional Requirements

Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.

Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

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