Coach, Virtual Retail Sales

4 weeks ago

Birmingham, Alabama, United States TMobile Full time
Be part of the team that changed the game


T-Mobile is all about innovation and now you have the chance to join the crew that revolutionized an entire industry. We're the ones who redefined customer service, brought real 5G to the nation, and are currently shaping the future of technology in the wireless world and beyond. The work we do is not only exciting but also rewarding. This career opportunity is more than just a job - it's an open door to grow alongside us, create significant impacts, and most importantly, be yourself with us. We're in this together for the long run.

Job Snapshot
As a Virtual Retail Sales Coach, your role is to coach, motivate, and inspire your team members to surpass performance expectations. You'll lead a group of Mobile Experts to provide exceptional service to customers, guiding them in sales skills, customer interactions, and execution. Your leadership should showcase strong interpersonal skills, effective time management, and the ability to multitask effortlessly. Adaptability to change, maintaining a positive attitude towards sales and service are key characteristics we're looking for. Your mission: develop your team of Mobile Experts to achieve their career and organizational goals. This means building strong relationships, making informed decisions, driving success through actions, and delivering results.

Roles and Responsibilities
- Exceed team and individual sales goals by offering positive feedback, coaching, and support to Mobile Experts.
- Utilize metrics wisely to drive team performance and build lasting customer relationships with a business-oriented approach.
- Provide career development opportunities for Mobile Experts, actively engage in their professional growth, and be a reliable resource for them.
- Lead and inspire performance and employee retention through effective use of recognition, coaching, and training tools.

Requirements

  • Education: High School Diploma/GED (Required)
  • Work Experience: 2-4 years Sales management experience of a team of 5+ members
  • Knowledge, Skills, and Abilities:
    • Business Acumen: Competency in strategic thinking and results focus
    • Sales Management: Accountable for team performance to sales expectations.
    • Change Leadership: Competency in change, innovation, and inspirational leadership
    • Customer-Oriented: Strong customer focus and orientation
    • Developing Talent: Continuous coaching and development of sales staff

Licenses and Certifications
- At least 18 years of age
- Legal authorization to work in the United States

Stay Connected
Travel Required: No
DOT Regulated Position: No
Safety Sensitive Position: No

Join us and enjoy the benefits
T-Mobile takes care of its team, ensuring benefits that evolve to meet their needs. From medical, dental, and vision insurance to 401(k) and paid time off, we've got you covered. Additional perks include employee stock grants, paid parental leave, tuition assistance, disability coverage, and more. Eligible employees can also enjoy mobile service & home internet discounts, pet insurance, and commuter programs. To explore all benefits, visit our official website.

Never stop growing
At T-Mobile, your career path is more like a jungle gym full of opportunities. We're dedicated to helping our employees reach new heights in their careers because your growth fuels our business and culture forward.

T-Mobile USA, Inc. is an equal opportunity employer. We value diversity and do not discriminate based on various factors. If you require accommodations during the application process due to a disability, please reach out to us. Please note that this contact method is solely for accommodation requests and not for job inquiries.

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