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Application Configuration Analyst

1 month ago

Reading, Pennsylvania, United States FirstEnergy Corp Full time
JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

Drive and participate in the broad configuration, administration, support, and enhancement of FE's Outage Management software. This includes the OMS Dashboard, other custom applications, vendor software and associated interfaces with other core FEU applications.

Responsibilities:
  • Support, configure, and develop within the application architecture (vendor or custom developed)
    • Perform software installation and patching, as needed, based on application roadmaps and issue resolution
    • Perform configuration tasks within core software; where needed develop and enhance configuration within the application's programming language(s)
    • Identify opportunities to automate processes to maintain platform performance and availability
    • Solve complex problems and troubleshoot functionality for issue identification (including debugging), and collaborate with other IT personnel towards resolution
    • Work with software vendors on issue identification/resolution, installation, and patching for vendor based solutions
    • Properly control and maintain security of the application according to FE standards
    • Follow core IT Change Management and SOx processes
  • Provide insight into application data
    • Understand system interface design & data flows to support complex inbound and outbound interfaces (both internal & external)
    • Develop data queries and reporting solutions to meet customer requirements
    • Understand the structure and design of the application's database
    • Provide data analysis and reports based on the needs of the business users
  • Supporting and improving business processes
    • Be an active participant in a collaborative work environment gathering/refining requirements from business stakeholders for new development projects
    • Develop technical designs and estimates to meet the business needs while supporting the company's overall IT direction and standards
  • Drive the entire system testing lifecycle
    • Create and execute comprehensive unit, system, and integration test plans
Required Qualifications:
  • Bachelor or Associate Degree in Computer Science, Computer/Management Information Systems, or similar discipline is required. A Bachelor's degree in another field with relevant industry experience in configuration, administration, and support of software will be considered.
  • Minimum 2 years of related experience. Related experience includes, but is not limited to:
    • Software configuration, administration, and support.
    • Subject matter expert within a FirstEnergy business process & corresponding software
    • Experience with relational databases, including reading and revising data through software applications (e.g. TOAD, SSMS) and writing. SQL skills are essential.
    • Experience developing against Oracle
  • Development experience leveraging the .NET framework (4.0 or later) in C#
  • Development experience with Angular v12 or greater
  • Familiarity with Git version control
  • Highly motivated to work independently and productively within a virtual environment (i.e. working with remote co-workers using virtual technologies).
  • Analytical skills to resolve problems and think creatively
  • Ability and willingness to work flexible hours and be available for call-in and after-hours support (7x24 operations) when needed. This includes travel to Company sites when necessary.
  • Good interpersonal skills and demonstrated ability to work effectively as part of a team.
  • Ability to learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology
Preferred Qualifications:
  • Has worked and been an active participant on a Scrum team or similar Agile methodology
Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

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