Principal Innovation and AI Engineer

3 weeks ago

Atlanta, Georgia, United States Delta Airlines Full time


Principal Innovation and AI Engineer

United States, Georgia, Atlanta

Innovation & Operations Technology

20-May-2024

Ref #: 24929

How you'll help us Keep Climbing (overview & key responsibilities)

At the Hangar (Delta's Innovation center) we work on initiatives across the entire business developing solutions for real-world, large-scale problems using Artificial Intelligence/Machine Learning. We are seeking an experienced Artificial Intelligence (AI) engineer with deep understanding of both traditional AI methodologies and the latest advancements in Generative AI. The ideal candidate will be proficient in developing, implementing, and maintaining

AI solutions that leverage a broad spectrum of AI techniques, including both Large Language models and conventional AI approaches, to solve complex problems and drive innovation within our organization. This individual will work with a team of engineers and cross-divisionally with our partners to identify and define business problems suitable for artificial Intelligence.

This individual will drive the AI strategy across multiple departments by understanding the complexities of business operations across the multiple business units and associated challenges for Delta's customers and employees. These observations will help this role to identify/develop strategic solutions using advanced AI technologies.

This individual will collaborate with a team of experts across the organization to introduce the latest AI frameworks, technologies, and infrastructure to keep Delta at the cutting edge. These solutions will be developed in a strategic way so that a solution implemented in one department can be extended and reused for other departments resulting in agility and cost effectiveness.

Responsibilities:

  • Frequently engage with business leaders across multiple business units to understand the complexity of the business operations.
  • Research the industries to identify the similar challenges and explore potential solutions
  • Work with a team of engineers and cross-divisionally with our partners to identify and define solutions using both traditional AI methodologies and Generative AI
  • Actively participate in developing strategy around which frameworks, technologies and infrastructure our team should use in our proof-of-concepts and pilots for AI solutions
  • Build proof-of-concepts and prototypes that can be used to demonstrate the impact of Artificial Intelligence in Delta's various business units
  • Build a set of reusable models/solutions for rapid prototyping
  • Develop an AI first mindset and help democratize AI for Delta
  • Address the large-scale problem using Artificial Intelligence/Machine Learning. This job will develop new approaches to solve these problems across multiple business units.
  • The nature and impact of the decisions will be around technical consideration when solving a business problem using Artificial Intelligence

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

  • Competitive salary, industry-leading profit sharing program, and performance incentives
  • 401(k) with generous company contributions up to 9%
  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave
  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
  • Domestic and International space-available flight privileges for employees and eligible family members
  • Career development programs to achieve your long-term career goals
  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
  • Recognition rewards and awards through the platform Unstoppable Together
  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

  • Experience with one or more of the following: Generative AI solution using RAG and other advanced techniques, Natural Language Processing, sentiment analysis, classification, pattern recognition
  • Development experience with AI tools such as Amazon Bedrock, OpenAI, SageMaker, Azure AI
  • Experience and familiarity presenting to technical audiences
  • Bachelor's degree in computer science or engineering discipline, or equivalent experience.
  • 5+ years of work/educational experience in Machine Learning and Artificial Intelligence
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

  • A doer by default: You are self-motivated and take pride in building great experiences for users, whether they are employees or customers. You are resourceful in finding the data and tools you need to get the job done and have a bias for action.
  • You enjoy working with people and can put yourself in other people's shoes. You're not afraid to ask for help when you need it or help teammates when they need a boost.
  • You believe in strong opinions, weakly held-- you're not afraid to change your opinion in the face of new facts and acknowledge what you don't know
  • Are intensely curious about finding a solution to the pain-points of our passengers along the entire travel experience
  • Love travelling and can deeply empathize with our customers

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here



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