Regional Manager

2 weeks ago


Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:
  • Oversee operational execution in region for United's suite of premium products, including: United Club, Polaris lounge, Global Services, VIP, and tarmac transportation program
  • Partner with local and Customer Support Center leadership to oversee/support/direct dedicated team of Premium Services Supervisors and Premium Services Representatives
  • Develop and manage all aspects of local third-party vendor relationships and performance, as well as conduct objective audits and ensure adherence to service level agreements
  • Architect, implement and measure progress against action plans to sustain or improve customer satisfaction performance and drive positive change
  • Prioritize, direct, and project manage facility maintenance needs, and develop business cases for facility and product/service enhancements where needed
  • Partner with Resource Planning and local teams to understand staffing need, establish standards, and drive consistency while recognizing and balancing labor costs
  • Liaise and partner between all station and department leaders in region, serving as the local subject matter expert on United's Premium Services products, standards, and operation
  • Provide tools, training, communication, and additional support to dedicated employees
  • Support system initiatives and serve as regional manager representative on Corporate Support Center projects and act as liaison with field-based peers to support rollouts

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

QualificationsWhat's needed to succeed (Minimum Qualifications):
  • Bachelor's Degree in Business Administration, Hospitality, etc. (or equivalent work experience)
  • Vendor management experience
  • Exceptional communication skills - written and verbal
  • Strong project management skills for complex, matrixed projects
  • Strong presentation skills, including material creation and delivery
  • Strong critical thinking skills
  • Ability to build budgets and manage expenses
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
  • Additional field/airport leadership experience, including direct management of large, union-represented teams
  • Minimum 5 years airline/aviation management experience
  • Hospitality management experience
  • Demonstrated background in strategic reasoning/analysis
  • Experience designing and delivering business cases
  • Additional language skills

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

  • Chicago, Illinois, United States NFI Industries Full time

    The Regional Maintenance Manager has supervisory responsibility for multiple maintenance facilities usually within a defined geographical region. Manages shop operations and ensures timely delivery of safe and reliable equipment to drivers in assigned area. Manages expenditures for maintenance facilities, parts inventory, and equipment. Responsibilities...


  • Chicago, Illinois, United States Richemont Full time

    Are You a Good Match? Do you have a passion for High Jewelry, Art & Culture? Do you have experience with luxury products in your past? Do you have strong attention to detail and thrive in a fast-paced environment? If so, we'd love to get to know you What are our expectations? The Regional Trainer at Van Cleef & Arpels is responsible for the development...


  • Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...


  • Chicago, Illinois, United States Connection Full time

    Area Manager, Managed IT ServicesBe part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.Remote, ILCONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud,...


  • Chicago, Illinois, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this Emergency Management Specialist (Response) position, you will serve in the Region Five Response Division.Typical assignments include:Serving as a subject matter expert to regional response staff and leadership concerning policy issues dealing with immediate response to disasters and events requiring federal...


  • Chicago, Illinois, United States Invenergy Full time

    We provide power generation and storage solutions at scale around the world to create a cleaner energy future.The Manager/Senior Manager, Interconnections and Grid Analysis will develop delivery solutions, including transmission solutions for the different utility-scale generation projects.The Manager/Senior Manager, Interconnections and Grid Analysis will...

  • Senior Manager

    4 weeks ago


    Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...


  • Chicago, Illinois, United States Boston Consulting Group Full time

    WHAT YOU'LL DOTogether with the Global Practice Area Leader (PAL) and the CFS Management Team, the Global Practice Management Senior Director (GPMSD) develops and sets the strategic agenda for the practice and translates it into concrete activities and robust processes. The GPMSD acts as the Practice's "COO" and oversees the practice's three regions, its...


  • Chicago, Illinois, United States Department Of Homeland Security Full time

    Summary The ideal candidate will have experience supporting programs and community planning resources of Federal, State, local, tribal, territorial, nongovernmental organizations, and private sector to effectively plan for, manage, and implement, hazard mitigation activities. Duties What will I do in this position if hired? In this Emergency Management...


  • Chicago, Illinois, United States Stripe Full time

    Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...


  • Chicago, Illinois, United States Department Of Housing And Urban Development Full time

    Summary This position is located at Department of Housing and Urban Development, Office of Field Policy and Management.This opportunity is also open to Status eligibles under announcement 24-HUD-1302. Please refer to that announcement for details on open period, eligibility, and how to apply. Duties As a Supervisory Management Analyst, you will:Assign,...

  • Senior Manager, FP&A

    4 weeks ago


    Chicago, Illinois, United States tms Full time

    TEAM: Agency FinanceREPORTING TO: Senior Director Finance ABOUT UStms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a...

  • Commercial Manager

    3 weeks ago


    Chicago, Illinois, United States The Walsh Group Full time

    OverviewThe Walsh Group is currently seeking a Contract Manager for our Transportation Division in Chicago, IL.As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the...


  • Chicago, Illinois, United States Federal Emergency Management Agency Full time

    In this position, you will collaborate with region 5 in evaluating participating National Flood Insurance Program (NFIP) community ordinances and the enforcement of floodplain management regulation, which will mitigate the effects of flooding on new or improved structures and other developmentTypical assignments include:Documenting non-compliance with NFIP...


  • Chicago, Illinois, United States Mintel Full time

    Mintel's Learning and Development team has a mission of empowering every member of our business with the knowledge, skills and mindset they need to thrive in their roles and propel us forward. From designing tailored learning experiences to delivering impactful workshops and coaching sessions, they're dedicated to fostering a culture of learning and...

  • Senior Manager

    4 weeks ago


    Chicago, Illinois, United States Bank of America Full time

    Job Description:The Vulnerability Management Operations Senior manager will be primarily responsible for the management of the Vulnerability Identification program execution. The Senior Manager s purview will span across the Americas, EMEA and the Asia Pacific regions and will be responsible for day-to-day Operations readiness and resiliency. This role works...


  • Chicago, Illinois, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this position, you will collaborate as the Watch Analyst for Region Five/ Response Division performing research, conducting analysis, and providing advice on complex emergency management issues.Specifically, supporting FEMA's all-hazard mission by conducting the following duties:Preparing input for the Daily...


  • Chicago, Illinois, United States Aparium Hotel Group Full time

    Position: VP, Revenue ManagementLocation: Chicago, ILJob Id: 3442# of Openings: 1VICE PRESIDENT, REVENUE MANAGEMENT Reports to: EVP, Commercial Services, position is exempt.THE ROLEThe Vice President of Revenue Management reports to EVP, Commercial Services. It is critical the person in this position is tactical and strategic with revenue management...

  • Sales Manager

    3 weeks ago


    Chicago, Illinois, United States The Whitehall Hotel Full time

    Job Summary: Generates revenue to meet or exceed budget expectations. Works closely with the Sales Team to assist in developing an effective marketing plan and direct the sales effort as described in the marketing plan. Executes sales policies and programs to foster and promote hotel patronage.Essential Duties and ResponsibilitiesEstablish and maintains...

  • Account Manager

    4 weeks ago


    Chicago, Illinois, United States Sanmina Corporation Full time

    Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment...