supervisory medical support assistant
2 months ago
The Supervisory MSA has regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statues and policy, and VHA procedures.
The employee is responsible for:
Protecting data from unauthorized release of form loss, alteration, or unauthorized deletion and following applicable regulations and instructions regarding access to computerized files and user ADP security as set out in the computer access agreement which the employee signs.
As a frontline contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
Duties and responsibilities of the Supervisory Medical Support Assistant include but are not limited to:Monitors and makes work assignments for lower grade MSA positions.
Provides input on MSA 6 & 7 performance and resolves workplace issues.
Supports clinics regarding clinic profile management and utilization via various reports.
Responsible for the daily staffing of assigned clinics, assuring adequate support staff is available; this includes coordination of leave amongst MSA staff assigned to the outpatient clinics.
Resolving complex problems to ensure patient services are met.Identifying educational or training needs to include coordinating on-the-job training to all new and established MSAs.
Participating in hiring processes and decision selections.
Evaluates MSA GS-6 and GS-7 performance and completes mid-year an annual Performance Appraisals.
Collaborates with the Clinical Operations Assistant Nurse Manager in developing and delivering disciplinary action when necessary.
Prepare and provide reports in support of performance measures to Medical Service leadership.
Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Assures that all appropriate VA forms are used correctly and regulations followed.Work Schedule:
Full Time, Monday - Friday 7:30am - 4pm
Telework
:
Not Available
Virtual:
This is not a virtual position.
Functional Statement #
: 523-F2050
Relocation/Recruitment Incentives
:
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
Fi
nancial Disclosure Report:
Not required
NOTIFICATIONS:
This position is not a bargaining unit position.
Position is in the excepted service.
Will be required to travel to other campuses within VA Boston Healthcare System as needed.
Current and former federal employees must submit copies of their most recent non-award SF50 (notice of personnel action). The SF50 must identify the position, title, series, grad, step, tenure and type of service (competitive or excepted). In some cases, more than one SF50 may be required to show a higher grade previously held.
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