Systems Analyst
4 weeks ago
The Western District of New York seeks a mission-driven professional to serve as a full-time Systems Analyst on-site at the Buffalo divisional office of the United States District Court Office of the Clerk. To apply, please visit:
Duties
The Western District of New York seeks a mission-driven professional to serve as a full-time Systems Analyst within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience.
The incumbent will provide direct administration, hands-on support and technical assistance to the court and end-users for local computer systems including networks, personal computers, portable electronic devices, and audio/visual (A/V) equipment. Additionally, this position will assist in the support, documentation, and training of several off-the-shelf software applications, major national systems, and systems developed or customized for local use.
This position requires the incumbent to work on-site at the United States Jackson Courthouse in Buffalo, New York, but will serve as part of the district-wide IT team supporting all divisional offices of the court (Buffalo and Rochester). Work will be performed in an office setting. Travel to the divisional office and other locations may be required. Occasional emergency weekend and after-hours coverage may also be required.
Responsibilities
- Performs professional work related to the functionality and administration of application for the court's Case Management/Electronic Case Files System (CM/ECF-NextGen), as well as other national and locally developed applications.
- Provides courtroom A/V support which includes video conferencing, and IP telephony systems.
- Provides IP phone and voicemail administration and support.
- Performs content updates as requested to various internal and external websites.
- Addresses support calls from the information technology (IT) help desk.
- Provides support of user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units.
- Prepares written documentation for users and IT staff which are clear and effective.
- Trains users on local and national applications.
- Assists in hardware/software installs, updates, and decommissioning.
- Carries a court-issued cell phone and is available to respond to customer issues.
- Performs other related duties, as assigned.
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Buffalo, United States New York Western District Court Full timeMain content Job Details for Systems Analyst Court Name/Organization: New York Western District Court Overview of the Position: The Western District of New York seeks a mission-driven professional to serve as a full-time Systems Analyst on-site at the Buffalo divisional office of the U.S.District Court Office of the Clerk.
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