Associate Customer Success Manager

4 weeks ago

LosAngeles, United States Samsung Electronics Full time
Position Summary
1. Maximize sales revenue of each region(account) by setting sales strategies through market trend analysis.

2. Set sales strategies that focus on customer satisfaction by studying the needs of customers in a region.
Role and Responsibilities
Samsung Ads
Associate Customer Success Manager
Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.
Samsung's unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.
The Opportunity
Samsung Ads is looking for energetic individuals to help support our growing organization. This person should be a strong communicator with the ability to multitask. If you are attention detailed and thrive in a results-based, sales environment then this could be the opportunity for you
S/he will be responsible to build supporting materials for our advertisers and manage an internal process of the campaign life cycle. Candidates should have familiarity with digital advertising and its relationship with traditional advertising. Experience with Excel, PowerPoint are a must.
The Associate Client Solutions Manager position will be based in Toronto, NY, Chicago, LA and will closely align with our sales vertical strategy. This is a one year contracted role with the ability to extend for 6 months or a year.
3-4 years' experience; media planning or buying experience a plus.
Responsibilities
  • Support Client Solutions Management team in executing advertiser's campaign goals (both pre and post-sales)
  • Manage the internal RFP process while ensuring timelines and goals are met
  • Work cross functionally with varying departments (Ad Operations, Inventory, Marketing, Finance, etc.) to facilitate campaign execution.
  • Develop a deep understanding of Samsung Ads products and sales offerings.
  • Work with dedicated Client Solutions Manager to track proposals, analyze post campaign delivery and billing.
  • Create processes as needed to streamline efficiencies while working with the CSM leadership team.

Specifically, the ACSM should also possess most of the following characteristics:
  • Strong verbal and written communication skills.
  • Ability to manage the needs of multiple stakeholders and adhere to timelines.
  • Direct and frequent communicator.
  • Process-oriented with excellent organizational skills.
  • Independent and driven to succeed.
  • True team player: takes full accountability for assigned tasks and believes in the importance of adhering to and communicating deadlines.
  • Possesses an eye for details and takes pride in the materials he/she creates, mindful that the quality of that work has real impact on the business.

Skills and Qualifications
The salary range for this role is expected to be between $85,000 and $95,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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