Call Center Representative
2 weeks ago
Our client, a hospital in Boston, is looking for a Call Center Representative to their team in Somerville, MA
Contract: 6-9 months (possible extension or conversion if right candidate)
*ONSITE*
ROTATING BI-WEEKLY SHIFT
Week 1: Mon-Fri 11a-730p
Week 2: Tues-Sat 11a-730p
OR
Week 1: Mon-Fri 730a-4p
Week 2: Tues-Sat 730a-4p
What You Will Be Doing
- Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology
- Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager
- Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases
- Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.
- Responds to all telephone inquiries for patient information which may include handling confidential information.
Required Skills & Experience- Capable of multi-tasking and toggling between multiple screens and software solutions
- Good interpersonal and telephone skills
- Ability to thrive in a fast-paced healthcare environment
- Able to work independently and be highly motivated.
- Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
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