Contact Center Priority Banker 12pm-9pm

4 weeks ago

Hot Springs National Park, Arkansas, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Priority Banker provides full service banking to affluent clients through appropriate advice, guidance, and education on Regions' financial products and services.

Primary Responsibilities

  • Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
  • Achieves required levels of inbound phone calls from the top 10% of Regions customer base
  • Educates and advises customers on products and services, including all loan and deposit types
  • Takes ownership of customer issues and works proactively with the customer for resolution
  • Refers customers to an internal team of experts when complex financial goals and needs are recognized
  • Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to for more information.

Requirements

  • High School Diploma or GED
  • One (1) year of experience in customer service/sales

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

  • Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
  • Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
  • Must test on to confirm download speed or provide documentation from provider
  • Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Preferences

  • College Degree
  • One (1) year of experience in banking and/or lending
  • One (1) year of experience in relationship-based client consultation

Skills and Competencies

  • Ability to handle multiple priorities simultaneously
  • Ability to provide personalized customer service
  • Ability to work in a fast paced and energetic environment
  • Strong communication and customer focus

Training Hours:

Monday-Friday

8am-5pm CST

Following Training:

Monday-Friday

12pm-9pm CST

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$35,568.00 USD

Median:

$41,515.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location DetailsPoplar MainLocation:Memphis, Tennessee

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

  • Contact Center Priority Banker 12pm-9pm

    3 weeks ago

    Hot Springs National Park, Arkansas, United States Regions Bank Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Contact Center Priority Banker 12pm-9pm

    4 weeks ago

    Hot Springs National Park, Arkansas, United States Regions Bank Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Contact Center Priority Banker 12pm-9pm

    6 days ago

    Hot Springs National Park, Arkansas, United States Regions Bank Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Relationship Banker I

    4 weeks ago

    Hot Springs National Park, Arkansas, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Relationship Banker I

    3 weeks ago

    Hot Springs National Park, Arkansas, United States Regions Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Bilingual Customer Service Agent

    2 months ago

    Hot Springs National Park, Arkansas, United States Disabled Veteran Solutions Full time

    per hour | Garland, TX, USA | Hourly | Full Time Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer...

  • Bilingual Customer Service Agent

    3 weeks ago

    Hot Springs National Park, Arkansas, United States Disabled Veteran Solutions Full time

    per hour | Garland, TX, USA | Hourly | Full Time Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer...

  • Data Center Technician L2

    4 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center Technician L1

    4 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Data Center Technician L1

    3 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Licensed Practical Nurse

    6 days ago

    Hot Springs National Park, Arkansas, United States Hot Springs Health and Rehabilitation Center Full time

    Hot Springs Health and Rehabilitation Center - Licensed Practical Nurse (LPN)Turn your job into a career with EmpResJob Summary:Hot Springs Health and Rehabilitation Center is currently taking applications for a Licensed Practical Nurse (LPN). The ideal candidate will be a kind and compassionate clinician.Essential Functions:Supervises nursing care to...

  • Store Protection Specialist

    5 days ago

    Hot Springs National Park, Arkansas, United States dd's Discounts Full time

    dd's Discounts - 822 E Centerville Rd [Asset Protection / Security] As an Store Protection Specialist at dd's Discounts, you'll: Understand that safety is the number one priority and practice safe behaviors in everything they do; Assist Store Leadership in maintaining a safe and secure environment for both Associates and Customers; Provide visible "command"...

  • Certified Nursing Assistant

    6 days ago

    Hot Springs National Park, Arkansas, United States Mission Regional Medical Center Full time

    Overview San Dimas Community Hospital is a 101 bed facility located on a 13-acre campus in the heart of San Dimas. With a multidisciplinary team of experts and state of the art technology, we are committed to serving the community with personalized, high-quality care. We offer a full range of comprehensive services, including 24-hour emergency services, a...

  • Senior Service Desk Technician

    3 days ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Driver-Light Vehicle

    6 days ago

    Hot Springs National Park, Arkansas, United States RADIUS AEROSPACE INC Full time

    Position: Delivery Driver at Radius Aerospace- Hot SpringsJoin our team at Radius Aerospace- Hot Springs and take on the role of Delivery Driver! We offer a dynamic work environment where individual growth is encouraged and performance is rewarded. Get ready for a fast-paced, high-energy workplace surrounded by passionate colleagues.Position SummaryAs a...

  • Senior Service Desk Technician

    3 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Senior Service Desk Technician

    4 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Shipping & Receiving L1

    4 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Security Officer L1

    3 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Security Officer L1

    3 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...