Group Sales Coordinator

3 weeks ago

Nashville, Tennessee, United States Hampton Inn & Suites Nashville-Downtown Full time
We're searching for that one special person for an exciting new role to fill at our fast-paced, high performing downtown Nashville, TN hotel located in the iconic Downtown Nashville Entertainment & Dining District. Our 207 guest rooms are some of the most spacious rooms in all of Downtown. We're one block from the Country Music Hall of Fame and Museum, Music City Center, and Bridgestone Arena. It's a 10-minute walk to Ryman Auditorium, the Johnny Cash Museum, and Broadway. Titans pro football is a mile away, and Vanderbilt University is two miles west.

The individual we are seeking will be responsible for servicing and maintaining all group and catering business opportunities from all market segments and regions.

Flexibility in scheduling to accommodate the hotel's business and staffing needs is a must. This role is one of our on-site representatives for the direct sales and marketing efforts of the hotel and works closely with the Director of Sales and Marketing, the Area Director of Revenue Strategy, and the property leadership team to manage all types of accounts/guests (Groups, Catering, or Business Transient) to achieve guest satisfaction.

This position is an ideal opportunity for an individual looking to gain valuable experience and exposure in the day-to-day operation of the hotel in the Sales & Marketing discipline and is tailor made for someone who aspires to advance into hotel sales and marketing

REPORTS TO: Director of Sales & Marketing

ESSENTIAL JOB FUNCTIONS:

  1. Ability to work in a fun but very fast-paced proactive hotel environment that requires an ability to multi-task across Sales, Reservations and Operations.
  2. As a member of the Sales Team - Builds and maintains strong client communications and guest relationships.
  3. Detail events to include all food & beverage, setup, and audio-visual needs. Develop job knowledge to ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs.
  4. Create merged contracts and other related booking documentation as required including but not limited to activity tracking. Manage and maintain client account files. Create group resumes and communicate client needs to all departments of the hotel and attend weekly staff meetings. Inspect that hotel staff follows through on all requests.
  5. Maintain strong and accurate records and accounting for all group, catering, or other business opportunities using all local processes, relevant brand systems, property sales systems, and appropriate management company systems to maintain the integrity of the data and reporting accuracy.
  6. Assist sales team in responding to incoming group/catering business inquiries & opportunities in a timely manner (within 4 hours).
  7. Assist with hotel site inspections and client property tours as needed.
  8. Ensures that all business is booked within hotel parameters and accurately input into all relevant sales, brand, and management company database systems.
  9. Ability to work client-facing at the Front Desk with knowledge of the Hilton OnQ system to serve check-ins, check-outs and guest service. Many of the above sales activities will need to be managed while at the front desk as business levels dictate.
  10. Print and review the daily arrivals to flag top LNR/CNR accounts potential VIPs.
  11. Distribute to the sales managers.
  12. Follow up with clients to finalize all BEOs' 7-10 days prior to Group's arrival. Make sure the groups meetings & meals/break details are distributed to departments via the BEO program in the Delphi Sales Computer System. Post BEO's 2 week's prior to arrival on the back office bulletin board, with a copy to Housekeeping and the Kitchen bulletin Boards. For edits/changes to any item on a BEO that occurs after the BEO is distributed, flag CHANGES on the top of the new BEO and hand walk to each department head.
  13. Tasks as assigned by the Director of Sales.
    REQUIRED SKILLS AND ABILITIES:

    Must have the ability to communicate in English, 2nd language helpful but not required.

    Self-starting proactive personality with a professional, even disposition. Maintain a professional appearance and manner at all times. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections when needed. Familiarity with Delphi.FDC, OnQ, OnQ R&I, Other Hilton applications and/or certifications, and Microsoft OfficeS Applications. ProftSword systems preferred but not required.

    PERFORMANCE STANDARDS

    Customer Satisfaction:

    Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every hotel associate is a guest relations ambassador, every working minute of every day.

    Work Habits:

    To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

    Safety & Security:

    The safety and security of our guests and associates is of utmost importance to the Hampton Inn & Suites Nashville Downtown. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

    NOTE

    This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

    Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

    Qualifications

    Hotel Experience

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

    Source: Hospitality Online

  • Group Rooms Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Hutton Hotel Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysComplimentary parking and associate mealsProfessional development and promotion opportunitiesThe impact you'll make... The Group Rooms Coordinator is responsible for the administration of the...

  • Group Rooms Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Hutton Hotel Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysComplimentary parking and associate mealsProfessional development and promotion opportunitiesThe impact you'll make... The Group Rooms Coordinator is responsible for the administration of the...

  • Group Sales Manager

    4 weeks ago

    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionJob Summary: Provide the vision, leadership, and strategy to inspire your team to deliver exceptional service and drive financial success. Strong hotel sales background. Enable innovation and drive results. Coordinate with the Director of Sales and Marketing and Revenue Manager to drive +100% local market share, achieving or beating sales...

  • Sales & Marketing Coordinator -

    2 months ago

    Nashville, Tennessee, United States The Blueprint Underground Cocktail Club Full time

    Sales & Marketing Coordinator - The Blueprint Underground Cocktail ClubThe Blueprint Underground Cocktail Club is seeking a Sales and Marketing Coordinator.This is an entry level to intermediate position, great for a recent college graduate.Food and beverage background and experience is essential to be successful in this position.Sales & Marketing...

  • Group Sales Manager

    3 weeks ago

    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionWelcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team...

  • Group Sales Manager

    4 weeks ago

    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionWelcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team...

  • Sales Coordinator

    4 weeks ago

    Nashville, Tennessee, United States Hampton Inn by Hilton Nashville Airport Century Place Full time

    As Sales Coordinator, you will a part of our dynamic Sales team building lasting relationships and creating memorable experiences for our guests.TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new...

  • Sales Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Hampton Inn by Hilton Nashville Airport Century Place Full time

    As Sales Coordinator, you will a part of our dynamic Sales team building lasting relationships and creating memorable experiences for our guests.TEAM Culture:Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new...

  • Sales Coordinator

    5 days ago

    Nashville, Tennessee, United States Hilton Garden Inn and Home2 NashvilleWest End Full time

    We are seeking an energetic and outgoing individual to join the Chartwell Hospitality team as a Sales Coordinator. This position will support the efforts of the Director of Sales and Sales Manager and will work with all market segments.The job duties include but are not limited to:Answering calls, qualifying and selling our hotel's facilities and services to...

  • Sales Coordinator Hotel

    5 days ago

    Nashville, Tennessee, United States Arbor Lodging Management Full time

    ** Sales Coordinator Hotel** **Job Category****:** Sales & Marketing **Requisition Number****:** SALES001711 Showing 1 location **Job Details** **Description** HOTEL INDIGO NASHVILLE DOWNTOWN SEEKING A FUN, ORGANIZED, AND FRIENDLY SALES COORDINATOR $21 Hour, Free Parking, Medical, Dental, Eye, Vacation, Persoanl Time, and 401K Match. QUALIFICATIONS: High...

  • Sales Coordinator

    5 days ago

    Nashville, Tennessee, United States Marriott Hotels & Resorts Full time

    Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administra Sales Coordinator, Administrative Specialist, Sales, Coordinator

  • Group Fitness Coordinator, Downtown

    5 days ago

    Nashville, Tennessee, United States YMCA of Middle Tennessee Full time

    Job Title: Group Fitness CoordinatorCompany: YMCADescriptionPosition Summary:Aligned with the Christian mission and vision of the YMCA of Middle Tennessee, the Group Fitness Coordinator, reporting to the Wellness Director, manages the day-to-day operations of the Group Fitness Program. Responsibilities include overseeing employee hiring, training,...

  • Sales and Service Coordinator

    3 weeks ago

    Nashville, Tennessee, United States Sephora Full time

    Job ID: 249661Store Name/Number: TN-Fifth + Broadway (1392)Address: Fifth & Broadway, Space A-109, Nashville, TN 37203, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping...

  • Sales Associate

    5 days ago

    Nashville, Tennessee, United States Alshaya Group Full time

    **Sales Associate - Mothercare - KSA EP** **Job no:** **Location:** Eastern Province West Avenue Dammam **Mothercare** Mothercare has grown from its origins in 1960s Britain into a successful global multi-channel retailer operating in over 50 countries. In 1983 M.H. Alshaya launched its first franchise operation with the brand in Kuwait which was also...

  • Retail Sales Associate

    3 weeks ago

    Nashville, Tennessee, United States MOVADO GROUP Full time

    At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our...

  • Destination Sales Executive

    5 days ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business...

  • Regional Sales Assistant

    4 days ago

    Nashville, Tennessee, United States Sinclair Broadcast Group Full time

    WZTV/WUXP/WNAB has an exciting opportunity for a Regional National Sales Assistant. If you would like to work in the exciting business of television sales, this could be the job for youResponsibilities include:Entering orders received from our national advertisers Regular communication with the National Sales Manager, with National Agencies, and with other...

  • Director of Sales

    4 weeks ago

    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionThe Director of Sales and Marketing will seek out and engage with clients both leisure and group. This position will lead and manage the day-to-day sales and marketing activities of the hotel with a focus on maximizing profitability and building long-term customer relationships. Develops and implements sales and marketing strategies to secure...

  • Royalty Coordinator

    2 months ago

    Nashville, Tennessee, United States Hipgnosis Songs Group, LLC Full time

    Royalty Coordinator at Hipgnosis Songs Group (Nashville) Hipgnosis Songs Group, a Song Management and Administration Company, is looking for a Royalty Coordinator to assist in processing royalty earnings for Company's US based operation. The Royalty Coordinator will join existing Royalties team and will interact closely with Copyright, Licensing and Finance...

  • Catering Sales Manager

    5 days ago

    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionWelcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team...