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Retention Analyst

4 months ago

West Bloomfield Township, Michigan, United States The Cigna Group Full time
The job profile for this position is Sales Operations Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Performs a broad range of moderately complex sales operations functions for renewing business and serve as a liaison between the Client Management team and internal partners. This role is accountable to deliver timely and accurate renewal materials and implementation packages, including all product lines (medical, dental, vision) for renewing Clients. A key function of this role is to demonstrate a deep understanding of the end- to-end renewal process, analyze and complete transactions for consistency, accuracy and ensure Federal Legislation, State mandates and Cigna's Product and Program rules are applied. This role has a direct impact on the service experience for clients, customers, and producer partners.

  • Process end- to -end client renewal transactions across all product lines, programs and compliance legislations and mandates as assigned.
  • Communicate information regarding the renewal experience to include downstream risks and notifications for confirmed and pending renewing clients.
  • Maintain tracking and reporting of status and deliverables associated with assigned book of business.
  • Demonstrate professional interaction with internal partners on delivery of information, transaction and processes related to "In Good Order" (IGO) status for successful implementation.
  • Perform work within standard operating procedures related to the renewal process ensuring compliance and timeliness in alignment with quality and production expectations.
  • Utilize multiple web-based knowledge resources to review benefits for Federal Regulation and State Mandate compliance, as well as Cigna product standards.
  • SFDC, CIT/Epro prior year audits/updates based on opportunity received.
  • Support interpretation PBAB, BNCA, BST Legislation for renewing clients on behalf of Client Manager and Client Service
  • Provide final and error free benefit summaries and related paperwork to case installation to ensure a positive client and client management experience.
  • Participate in root cause analysis of issues related to renewals with matrix partners.
  • Participate in projects related to optional services including application development and other product/process related initiatives.

Qualification

  • Bachelor/Associate's degree in a related field preferred or at least one year of related experience.
  • Previous sales operations or benefit service experience preferred
  • Strong attention to detail and demonstrated experience in delivering high quality work
  • Audit and/or Quality Assurance experience a plus
  • Knowledge of systems such as Excel, Word, Outlook, SFDC applications.
  • Strong attention to detail
  • Strong analytical and problem solving skills
  • General knowledge of insurance products, procedures and systems for the sales operations/sales support functional area is desired
  • Proclaim/Facets knowledge a plus.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.