![Intelerad Medical Systems](https://media.trabajo.org/img/noimg.jpg)
application support analyst
2 months ago
Company Description
Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more. Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting
We are Intelerad. Join us if you care to make a difference in healthcare.
Job Description
Purpose
As an Application Support Analyst, you will provide technical support and guidance to our clients by answering their requests & addressing incidents regarding both server-side and client-side applications, by delivering advanced technical and troubleshooting skills, communication abilities, problem solving orientation, and computer proficiency on a day-to-day basis.
Responsibilities:
Respond to client problems (phone/portal) and actively monitor client sites:
- Log and document all incidents within a ticketing system and problems within JIRA;
- Investigate problems with software applications, diagnose root causes, identify known errors;
- Refer incidents to other parties when an incident is beyond your current skill-set;
- Proactively monitor, document and fix problems or anomalies found at our clients' installations;
- Manage and exceed customers' expectation by providing excellent service;
- Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications;
- Versatility to shift & occasional pager scheduling;
- Participate in sharing knowledge and publishing Knowledge articles
Qualifications
- 2 years of work experience in Windows administration and technical customer support
- Knowledge of Microsoft Windows operating systems for Servers and Workstations
- Excellent communication skills in English (verbal and written)
- Experience running basic queries in Microsoft SQL Server an asset
- Knowledge of Linux - an asset
- Remote troubleshooting (ssh, VPN tunnels) - an asset
- Experience in a medical and/or research environment - an asset
Additional Information
- Excellent customer service skills
- Excellent problem solving & analytical ability
- Displays high attention to problem description, detail, and impact
- Ability to work under pressure
- REMOTE & HYBRID WORKING ARRANGEMENT
#LI-Remote
We have other current jobs related to this field that you can find below
-
Lead Application Support Engineer
1 month ago
Remote, Oregon, United States StarCompliance Full timePOSITION DETAILSTechnical Services Analysts are an integral function within StarCompliance and work directly with Client Services, Professional Services, Development, Relationship Management and Sales. Technical knowledge is paramount for this position alongside critical thinking and an ability to methodically assess and resolve issues which may not have...
-
Sr. Clinical Application Analyst
4 days ago
Remote, Oregon, United States A.C. Coy Full timeOverviewLocation: 90-95% Remote- must be willing to work EST Time Zone (may have meetings/go lives for trips to corporate)Job Type: Full Time / PermanentWork Authorization: No C2C or SponsorshipThe A.C.Coy Company has an immediate opening for a Cerner Senior Clinical Application Analyst- Core Team. Ideal candidates will have 3-5 years of related IT or...
-
Technical Support Analyst
1 month ago
Remote, Oregon, United States The Cigna Group Full timeThe job profile for this position is Technical Support Analyst, which is a Band 2 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...
-
Senior Application Support Consultant
1 day ago
Remote, Oregon, United States Icertis Full timeWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...
-
Technical Support Analyst
3 weeks ago
Remote, Oregon, United States ESO Full timeHow You'll Support Our Mission We are seeking a motivated and detail-oriented Technical Support Analyst I to join our dedicated support team. The ideal candidate will possess a solid foundation in technical troubleshooting, exceptional communication skills, and a passion for assisting customers with their technical challenges. As a Technical Support Analyst...
-
Proposal Support Analyst
1 month ago
Remote, Oregon, United States The Cigna Group Full timeRole SummaryPrepare and manage non-complex medical Requests for Proposals (RFPs) for small to medium size prospective Healthcare clients who are out to bid. Respond to questionnaires by obtaining library responses that clearly portray Cigna's health care strategy/solution, work with content writers to obtain more strategic responses, when appropriate....
-
System Support Analyst
1 month ago
Remote, Oregon, United States Liberty Mutual Insurance Full timePay PhilosophyThe typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as...
-
Analyst, Sales and Support Operations
2 months ago
Remote, Oregon, United States Evolve Full timeAt Evolve we're a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers,...
-
Platform Support Operations Analyst
1 month ago
Remote, Oregon, United States Origami Risk Full timeThe Platform Support Operations Analyst is responsible for the planning, support, processes, and reporting of work done by the Platform Support team. This role is involved in the efficiency of the Platform Support team - ensuring operational effectiveness and reporting on metrics into the organization.Starting base pay for this role is between $100,000 and...
-
Open Application
1 month ago
Remote, Oregon, United States Exygy Full timeHowdy Looking for interesting contract work creating positive social change? We'd love to add your info to the list of contractors we work with. Could you tell us a bit more about yourself and your work?*for example, a designer might say "UX and UI" or "design research and identity"; an engineer might say "Ruby on Rails, React, iOS, and Fortran"; an analyst...
-
Business Analyst
2 months ago
Remote, Oregon, United States A10 Consultancy Full timePlease let me know if you have any suitable consultants for the role. Here is a new Biz. Analyst requirementDuration 6 8 months and extendable Location RemoteDetailed JDNote Prior experience supporting network infrastructure projects and some experience with Data mining/analysis (within excel and/or other tools) is highly desirable.Prior Project Management...
-
Open Application
6 days ago
Remote, Oregon, United States Gamebreaking Studios Full timeDon't see a position that's right for you?If you still think you'd level up our team, fill out this application and we will respond to you if a position opens up that you're a fit for.Note that unlike our open positions, we do not review these resumes immediately unless a new position is opening, so you may not hear from us.Please list the role you think...
-
Senior Controls Analyst
1 month ago
Remote, Oregon, United States Kyruus Health Full timeAt Kyruus Health, our mission is to connect people to the right care, in pursuit of our vision: a better healthcare system- one that's transparent and accessible- where everyone gets the care they need. Our values are at the heart of everything we do: We care deeply – We do the right thing even if it's the harder thing. We are fiercely driven – We...
-
Senior Equity Analyst
4 weeks ago
Remote, Oregon, United States Seaport Global Holdings LLC Full timeThis application form will be considered current for one year only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application form. All statements and questions are to be completed; the answers will be confidential.Seaport Research Partners OverviewSeaport Research Partners...
-
Senior Controls Analyst
3 days ago
Remote, Oregon, United States Kyruus Health Full timeAt Kyruus Health, our mission is to connect people to the right care, in pursuit of our vision: a better healthcare system- one that's transparent and accessible- where everyone gets the care they need. Our values are at the heart of everything we do: We care deeply – We do the right thing even if it's the harder thing. We are fiercely driven – We...
-
Customer Support Analyst II
4 weeks ago
Remote, Oregon, United States GHX Full timeWill be responsible for managing customer relationships for customers that require additional assistance for various key areas. Will assist with increasing overall utilization of GHX solutions and services, add customer value and ensure customer retention and improved customer satisfaction levels within account assignment. Will have a passion for customer...
-
Programmatic Analyst
1 month ago
Remote, Oregon, United States Townsquare Ignite Full timeProgrammatic Analyst – Townsquare Ignite*This is a remote role, that does require you to work closely and collaboratively with a team.*About Townsquare Ignite:Founded in 2010, Townsquare Ignite products and solutions are a combination of our owned and operated digital properties, our proprietary digital programmatic advertising platform, and an in-house...
-
Configuration Analyst
4 days ago
Remote, Oregon, United States Abarca Full timeWhat you'll do In a few words...Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning...The Configurations team provides high quality services to clients and beneficiaries and meets that standard by configuring timely and accurate...
-
Entry Level Business Analyst
1 month ago
Remote, Oregon, United States Kani Solutions Inc. Full timeJob descriptionCompany DescriptionKani Solutions is an Information Technology company providing web & mobile applications development and IT consulting & ITES. Our client-base is broad ranging from small businesses to Fortune 500 companies and stretching across numerous Vertical Markets including Biotechnology Construction Financial Government...
-
Compliance Analyst
2 weeks ago
Remote, Oregon, United States Mbanq Full timeDescriptionAbout Us:Mbanq is a Banking-as-a-Service provider with operations and customers in the United States. Mbanq was established to provide the technological capabilities necessary to create and operate digital financial services. Mbanq's solutions are suitable for both retail and corporate clients. Consumer use cases supported range from the basic...