Post Travel Specialist

2 months ago

Milwaukee, Wisconsin, United States Apple Leisure Group Full time

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Post Travel Specialist within ALG Vacations. In this role, you will be responsible for resolving post travel issues while balancing the customer and business needs. You will provide effective communication via email and phone, express empathy, and focus on resolution while meeting or exceeding specific quality and service metrics.

A successful Post Travel Specialist will:

  • Focus on Post Travel problem resolution by researching complaints to determine if the issue is supplier related or if the issue can be resolved internally to decide course of action.
  • Contact suppliers and customers as needed while managing follow-up by tracking case load utilizing technology platforms to close Post Travel complaints within company service levels.
  • Communicate updates and resolution both written and oral, issue travel credits, and request refunds.
  • Answer Post Travel inbound calls.
  • Report system and product disruptions to service.
  • Act as the voice of the customer/TA and provide feedback for process improvements.
  • Resolve issues independently.
  • Communicate with others via voice and email clearly and concisely.
  • Navigate multiple systems including MS Office, internet, and proprietary systems.

A successful Post Travel Specialist will have:

  • High School diploma or equivalent experience.
  • Exceptional customer service skills, ability to keep existing customers and demonstrate de-escalation techniques.
  • Excellent problem-solving skills with the ability to seek creative solutions with a positive outcome.
  • Superior attention to detail & strong listening skills.

About Apple Leisure Group

As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

  • Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
  • Resort Brand Management: management of 5-star and 4-star luxury resorts
  • Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar
  • Loyalty Program: Exclusive loyalty program Unlimited Vacation Club
  • Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit

About APPLE VACATIONS

The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Well Being

ALG's Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

  • Medical, Dental and Vision Insurance
  • Basic Life Insurance
  • Short- & Long-Term Disability
  • Paid Parental Leave
  • Corporate Wellness Program
  • Travel Discounts & Deals
  • Paid Time Off & Holidays
  • 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

  • Traveling Radiology Imaging Specialist

    1 week ago

    Milwaukee, Wisconsin, United States NuWest Travel Nursing Full time

    NuWest Travel Nursing is currently looking for a skilled Radiology Imaging Specialist for a travel assignment.Position Overview & QualificationsSpecialty: Radiology Imaging SpecialistField: Allied Health ProfessionalContract Duration: 13 weeks36 hours per weekShift Type: 12-hour evening shiftsEmployment Type: Travel AssignmentBenefits: 3 shifts of 12 hours...

  • Traveling CT Imaging Specialist

    6 days ago

    Milwaukee, Wisconsin, United States NuWest Travel Nursing Full time

    Position OverviewNuWest Travel Nursing is currently seeking a dedicated traveling CT Imaging Specialist for an exciting opportunity.Job DetailsSpecialty: CT Imaging SpecialistField: Allied Health ProfessionalContract Duration: 13 weeks40 hours per weekShift Schedule: 10 hours, day shiftsEmployment Type: Travel AssignmentThis role involves providing...

  • Traveling CT Imaging Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Epic Travel Staffing Allied Full time

    Epic Travel Staffing Allied is currently seeking a traveling CT Imaging Specialist for an exciting opportunity. Position Overview & Requirements Specialty: CT Imaging Specialist Discipline: Allied Health Professional Duration: 13 weeks 40 hours per week Shift: 10 hours, nights Employment Type: Travel Job Highlights Epic Travel Staffing is in...

  • Traveling Cardiac Catheterization Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Epic Travel Staffing Allied Full time

    Epic Travel Staffing Allied is currently seeking a traveling Cardiac Catheterization Specialist for an exciting opportunity. Position Overview & RequirementsSpecialty: Cardiac Catheterization SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, day shiftsEmployment Type: TravelJob HighlightsEpic Travel Staffing...

  • Travel Nurse ICU Specialist

    18 hours ago

    Milwaukee, Wisconsin, United States Travel Nurse Source Full time

    About the PositionWe are seeking a highly skilled and experienced Travel Nurse ICU Specialist to join our team at Travel Nurse Source. This is a fantastic opportunity to work with a reputable healthcare organization and contribute to the delivery of high-quality patient care.Job SummaryThe successful candidate will be responsible for providing critical care...

  • Traveling Interventional Radiology Specialist

    6 days ago

    Milwaukee, Wisconsin, United States RTG Medical-Allied Full time

    RTG Medical-Allied is currently in search of a traveling Interventional Radiology Specialist for an exciting opportunity.Position Overview & QualificationsField of Expertise: Interventional Radiology SpecialistProfessional Category: Allied Health ProfessionalContract Length: 12 weeks40 hours per weekWork Schedule: 8-hour shifts, adaptableType of Employment:...

  • Travel Sonographer Specialist

    3 days ago

    Milwaukee, Wisconsin, United States Epic Travel Staffing Allied Full time

    Job Opportunity: Epic Travel Staffing Allied is seeking a skilled Travel Sonographer Specialist for a challenging position in a dynamic healthcare environment.Job Summary: We are looking for a highly motivated and experienced Cardiac Ultrasound Technician to join our team. The ideal candidate will have a strong background in cardiac sonography and excellent...

  • Traveling Echocardiography Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Epic Travel Staffing Allied Full time

    Epic Travel Staffing Alliedis currently seeking a traveling Echocardiography Specialist for an exciting opportunity.Position Overview:Specialty:Echocardiography TechnicianField:Allied Health ProfessionalContract Duration:12 weeks40 hours per weekWork Schedule:10-hour shifts, daysEmployment Type:Traveling positionJob Highlights:Epic Travel Staffing is in...

  • Traveling CT Imaging Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States American Traveler Full time

    American Traveler is seeking a Traveling CT Imaging Specialist for an exciting opportunity.Position Overview & RequirementsSpecialty: CT Imaging SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeksWork Hours: 40 hours per weekShift: 10 hours, nightsEmployment Type: TravelAmerican Traveler offers a unique opportunity for a traveling CT Imaging...

  • CT Imaging Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States NuWest Travel Nursing Full time

    NuWest Travel Nursing is currently seeking a dedicated CT Imaging Specialist for a travel assignment.Position Overview & RequirementsSpecialty: CT ImagingField: Allied Health ProfessionalStart Date: ImmediateDuration: 12 weeksWeekly Hours: 40Shift: 8-hour day shiftsEmployment Type: TravelBenefits: Comprehensive medical, dental, vision, 401k, and additional...

  • Traveling Ultrasound Imaging Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Cross Country Allied Full time

    Position OverviewCross Country Allied is in search of a traveling Ultrasound Imaging Specialist for an exciting opportunity.Job DetailsSpecialty:Ultrasound Imaging SpecialistDiscipline:Allied Health ProfessionalEmployment Type:TravelJob ResponsibilitiesAs an Ultrasound Imaging Specialist, you will utilize ultrasound technology to capture medical images for...

  • Travel Nurse RN

    23 hours ago

    Milwaukee, Wisconsin, United States Cross Country Nurses Full time

    Job Title: Travel Nurse RN - Operating Room SpecialistCross Country Nurses is seeking a skilled Travel Nurse RN - Operating Room Specialist to join our team.Job SummaryWe are looking for a highly motivated and experienced Operating Room Nurse to work on a travel assignment. As a Travel Nurse RN - Operating Room Specialist, you will be responsible for...

  • CT Imaging Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States NuWest Travel Nursing Full time

    NuWest Travel Nursing is currently seeking a skilled CT Imaging Specialist for a travel position.Position OverviewAs a CT Technologist, you will play a crucial role in providing high-quality imaging services. This position is designed for those who are passionate about patient care and advanced imaging technology.Key ResponsibilitiesSpecialty: CT...

  • Diagnostic Imaging Specialist

    8 hours ago

    Milwaukee, Wisconsin, United States Travel Nurse Across America Full time

    Job SummaryWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Travel Nurse Across America. As a Diagnostic Imaging Specialist, you will be responsible for performing ultrasound examinations and providing high-quality images for medical interpretation.Key ResponsibilitiesEducate patients and/or patient's family regarding procedures...

  • Traveling Radiology Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Talent4Health Full time

    Talent4Health is in search of a traveling Radiology Specialist for an exciting opportunity. Position Overview & RequirementsSpecialty: Radiology SpecialistField: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, night shiftsEmployment Type: TravelBenefits: Medical coverage, 401K options, Bonuses, etc.Are you looking for a rewarding...

  • Traveling CT Imaging Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Next Move, Inc. Full time

    Position Overview:Next Move, Inc. is on the lookout for a skilled CT Imaging Specialist for an exciting travel opportunity. This role involves working in various locations, providing essential imaging services to healthcare facilities in need.About Next Move, Inc.:A Dedicated TeamOur small yet dynamic team is committed to connecting healthcare professionals...

  • Traveling CT Imaging Specialist

    1 week ago

    Milwaukee, Wisconsin, United States Ethos Medical Staffing Full time

    Ethos Medical Staffing is in search of a traveling CT Imaging Specialist for an exciting opportunity. Position Overview & RequirementsSpecialty: CT Imaging SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, day shiftsEmployment Type: TravelAre you looking for a rewarding Traveling CT Imaging Specialist...

  • Traveling Echocardiography Specialist

    6 days ago

    Milwaukee, Wisconsin, United States Titan Medical Group Full time

    Traveling Echocardiography SpecialistWeekly Compensation: $2901 - $3101 Position Overview:Join Titan Medical Group as a Traveling Echocardiography Specialist for a 13-week assignment. This role requires a dedicated professional with prior travel experience in the field.Assignment Duration: 13 WeeksExperience Requirement: Previous travel experience is...

  • Traveling Interventional Radiology Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Siemens Healthineers Full time

    Siemens Healthineers is in search of a traveling Interventional Radiology Specialist for an exciting opportunity. Position OverviewSpecialty: Interventional Radiology SpecialistField: Allied Health ProfessionalContract Duration: 13 weeksWeekly Hours: 40 hoursShift Length: 10 hoursEmployment Type: TravelRole DescriptionWe are seeking an Interventional...

  • Travel Sonography Specialist

    2 weeks ago

    Milwaukee, Wisconsin, United States Host Healthcare Full time

    Host Healthcare is currently seeking a travel Sonography Specialist for an exciting opportunity. Position Overview & Requirements Specialty: Sonography Specialist Discipline: Allied Health Professional Duration: 12 weeks 40 hours per week Shift: 8 hours, day shifts Employment Type: Travel Host Healthcare is a recognized leader in travel...